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Unable to update Ionic in app.

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‎11-25-2018 18:21 - last edited on ‎11-26-2018 06:36 by Moderator Alum

‎11-25-2018 18:21 - last edited on ‎11-26-2018 06:36 by Moderator Alum

Hi, 

my Fitbit app won’t update my ionic tracker since October 19th... that’s the last day it said it synced. I’ve had this problem before but if I wait it out long enough it normally fixes the problem itself. I’m getting a little aggravated as this same problem keeps happening everytime my ionic needs an update and I am unable to see my progress on the app but able to see it on the tracker itself. 

Hoping for any advice or help! 

Thanks,

Livi

 

Moderator Edit: Clarified Subject.

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‎11-26-2018 06:42

‎11-26-2018 06:42

Hello @Livig, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. If you're still having trouble updating the firmware on your Ionic, I would like to suggest you to make sure your watch is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. If you've never connected your watch to WiFi, see How do I connect my Fitbit watch to Wi-Fi?. If your Versa is having trouble updating with WiFi, please try the following:

 

  1. Make sure your watch is connected to the Wi-Fi network you want to use. 
  2. Move your watch closer to your router.
  3. Make sure your router is connected to the internet. 
  4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
  5. Try again to update your watch.

If the update fails, restart your mobile device and try to update again. If your Ionic can't update over WiFi follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. If the Versa is having trouble updating through Bluetooth try the following:

 

  1. Try turning Bluetooth on and off on your phone.
  2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
  3. Try again to update your watch.
  4. Restart your mobile device and try to update again.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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