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Unable to use barcode scanner for adding food

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‎10-01-2019 05:44

‎10-01-2019 05:44

I have quickly noticed that I am unable to use the barcode scanner to add my food in the app.Every time I scan something it flashes red and says it doesn’t recognise it.This is very frustrating.i have been informed by customer support it only works for United States customers ! This is simply ridiculous.This seriously needs to be looked into so all customers can use it within the app.

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‎10-01-2019 10:57

‎10-01-2019 10:57

Hello @Misshappyjobo and a warm welcome.  I think you got incorrect information from customer support.  If you tap on your profile picture > scroll down to Advanced Settings > Food Database > there are 18 databases from which to choose.  Where are you located?

 

I have scanned international food from within the US by changing the food database.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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