Unsupported Bluetooth warning

[VSPS]

After the latest update I get a warning saying: “This device does not support Bluetooth communication”

My Sense syncs Ok and I have no issues other than the annoying warning every time I open the app

 

[DaniRR]

I had the error until I exited the app and rebooted my phone.

[Ajb702]

I’ve started getting an error message saying that “Bluetooth is unsupported, this devise does not support Bluetooth communication”. I’ve tried restarting my phone. I’ve tried disconnecting and reconnecting to Bluetooth. When I go to iPhone settings it says Bluetooth is connected. My iOS is updated as is my app. 

[Odyssey13]

Hi @Ajb702  this is from a Moderator: "thank you for sharing all these updates and screenshots about the error message that you're receiving when you open the app. 

I've shared this information with the team and I just wanted to let you know that they're aware of this and will be releasing a fix with an upcoming app release. Thanks again for all your comments and feedback, they have been really helpful!"

Your post has been merged into that thread where other iOS users have experienced this.

[DJLSense]

Fitbit is aware. Supposedly working on an update to fix the last update that caused this problem on iPhone’s

Sent from my iPad

[KFergz]

This is the first I’ve heard of this. Why haven’t moderator mentioned it?

[KBCsense]

What is the work around in the mean time?  When will the next update be released? This happens every single time I try to sync. 

[VSPS]

They updated the app since and the issue is resolved 

[DavideFitbit]

Hi everyone, I appreciate all the feedback that you've shared about this problem so far. 

This has been reported to the team and they're working to release a fix soon to resolve it. Please make sure to keep the app updated to the latest version. In the meantime, you can follow some of the steps mentioned here earlier. 

Thanks again for all the information that you've shared. 

See you around. 

[Ankefit]

My fitbit sense constantly loses connection with my phone. The fitbit app says: this device does not support bluetooth. After synchronizing, the connection is back for a limited time. Does anyone know what is wrong? 

[Odyssey13]

Hi @Ankefit  this is from a Fitbit Moderator:

"Hi, everyone, thank you for sharing all these updates and screenshots about the error message that you're receiving when you open the app. 

I've shared this information with the team and I just wanted to let you know that they're aware of this and will be releasing a fix with an upcoming app release. Thanks again for all your comments and feedback, they have been really helpful! "

[Susanr63]

I have to hit forget this device and set up new sense 5-6 times a day, everyday. I’ve only had this sense since January. I don’t get any notifications at all on my sense because the sense controls won’t stay connected. 

[Guy_]

Hi @Susanr63  - have you checked if battery saving is enabled on the phone which is stopping the Fitbit App or Bluetooth p running in background.

Sense controls won't stay connected as it is only used when necessary, for things like music controls or calls, the Sense Bluetooth entry is required for notifications and syncing.

A possible simpler workaround could be to

• logout and login to the App 
• Go to the phone home screen without closing the App
• Click on the sync popup
• Wait for the pair and link

If necessary you might also need to remove the Sense Bluetooth entry first.

[RebelReynolds]

Thank you