Updated software for Alta - app cannot locate device

[CandyBar83]

I received a prompt to update my Fitbit Alta today, 10/06, and since the update completed, my app cannot locate the device. I have followed all of the steps recommended but to no avail. I also uninstall the app and reloaded it. Nothing there either. Lastly, I tried to remove the device and readd it. Nothing appears to be working.

[SunsetRunner]

Hi

Since having done everything possible, feel free to contact the support team:

http://contact.fitbit.com

Mention what you've already tried to speed things up.

[Chandler458]

I'm having the same problem. I know it's not my phone because it connected to my Bluetooth speaker just fine this morning. It just won't connect to my Fitbit. I selected "forget this device" in my Bluetooth settings to sort of reset things, but now it won't show up at all

[Seanbaran]

Reset the Fitbit. We just did it and it worked. My wife is who started this post above.

[MariamV]

@CandyBar83 @Chandler458 @Seanbaran welcome to the forums guys! It's great to see new faces around! Restarting the tracker is an amazing suggestion. Here, I'll leave the resetting instructions for you:

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clasp the other end of the cable to the port on the back of your Alta. Alta will begin charging.
   
3. Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 
4. Eight seconds after the first button press, you'll see the Fitbit logo on the screen. This means Alta is restarting.
5. After you see the logo you can unplug your tracker from the charging cable.

Let me know how it goes!