Versa 2 isn't syncing

[DeniseHanley]

My Versa 2 is suddenly not syncing with my iPhone on the Fitbit app.  The message reads “device not found”.  Any suggestions?

Moderator Edit: Clarified subject.

[SteveH · Accepted solution]

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[DeniseHanley]

Thank you so VERY MUCH! It worked, and my Versa 2 and I feel much better. Stay safe during these days, and enjoy whichever holiday you celebrate as best you can 🙏

Sent from my iPhone