Versa 2 won’t receive iMessages

[ChelseaLortie]

Everything else is working. I get Facebook messenger, Snapchat and instagram notifications. But I do not get text messages or iMessages. 

[SunsetRunner]

Hello and welcome to the Fitbit Community @ChelseaLortie 

I’m sorry your not receiving your notifications at this time. Currently notifications are an issue being addressed by the Fitbit Team. Please view this thread here for more information: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Pay special attention to page one of that thread and follow all the steps very carefully. If you’re still experiencing issues after carefully performing the steps provided then please keep an eye on that thread.

😃 If any further updates or information become available it will be posted there. Hopefully the posted steps will have you up and running again.

[Amyluvs3]

How did you get text message notifications to work? I am having a very hard time and have done all the steps on here. 

[SunsetRunner]

Hello and welcome @Amyluvs3 

I moved your post here since you were experiencing notifications issues: :https://community.fitbit.com/t5/iOS-App/Versa-2-won-t-receive-iMessages/m-p/3969752 
😃 Please read through my previous post above. Hopefully that will help you. 

[ChelseaLortie]

I am not receiving text messages or iMessages. 

[SunsetRunner]

Hello again @ChelseaLortie 

As I mentioned in an earlier post pleas view this thread here for more information: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...

Pay special attention to page one of that thread and follow all the steps very carefully. If you’re still experiencing issues after carefully performing the steps provided then please keep an eye on that thread.

[ChelseaLortie]

I have done all the steps numerous times. Any idea of when this issue will be resolved? I am debating returning it and purchasing an Apple Watch instead. 

[SunsetRunner]

Hello again @ChelseaLortie 

Honestly I have no timeframe I can offer you. I wish I had a better answer for you but I simply do not. I do have one question for you....I have seen that having the “All Day Sync” feature enabled has helped some individuals. Here’s how: 

open your Fitbit App

tap your profile picture on upper left corner 

now scroll down and tap your Fitbit type (example: Versa, Alta) It’s located just under “My Family”

now scroll down and see if “All Day Sync” is enabled in green (if not enable it)

now tap the word “Today” at the bottom of your screen to return to the main page 

now sync your device to activate your choice

do a test text to see if this helps

😃 Keep me posted

[ChelseaLortie]

I do have the all day sync turned on and still nothing. 

[SunsetRunner]

Hello again @ChelseaLortie 

I’m sorry that didn’t work for you. My only suggestion now would be to keep an eye on this thread: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/m-p/39...

[phoxlabs]

I have a Versa 2 and iPhone 11 Pro with latest iOS 13.4.1

I was getting calendar and phone call notifications but not Text Messages/iMessages.

The issue for me is that I have the text message previews turned off on my lock screen. It's a security feature from Apple, if someone picks up my phone they cannot view my messages unless my phone is unlocked so that's why messages don't come through on a 3rd party device. 

To resolve:

Go to Settings -> Notifications -> scroll down to "Messages" 

Tap on "Show Previews" then tap on "Always (Default)"

That's it. You shouldn't have to restart anything. Once I changed this I got text messages and iMessage popping in. 

[HannahContella]

Just tried this and it fixed the problem for me!