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Versa 2 won't receive notifications

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‎03-03-2021 13:23 - last edited on ‎03-04-2021 05:11 by Fitbit Moderator

‎03-03-2021 13:23 - last edited on ‎03-04-2021 05:11 by Fitbit Moderator

My Versa 2 has stopped receiving text and phone call notifications. I have uninstalled, and forgotten the device, switched the Bluetooth on and off and checked all notifications are enabled ( I have an iPhone11)  I have also noticed that in the Fitbit app when clicking into my account it won’t let me select notifications?  Any ideas please 

 

Moderator Edit: Clarified subject

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‎03-04-2021 05:15 - edited ‎04-23-2024 04:24

‎03-04-2021 05:15 - edited ‎04-23-2024 04:24

Hi there @SusieBro, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

Our team has just informed us that some other users have experienced this situation and they are working to have it resolved as soon as possible. Thank you for your patience and sorry for any inconvenience this could have caused.

I've moved your post to the iOS App board for organization purposes.

Maria | Community Moderator, Fitbit


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‎03-04-2021 12:24

In response to MarreFitbit

‎03-04-2021 12:24

Hi,

I have now resolved the issue by uninstalling/ reinstalling the app and completing a factory reset on the Versa2 - all working now and back to normal! 

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‎03-04-2021 12:35 - edited ‎10-14-2023 11:47

In response to SusieBro

‎03-04-2021 12:35 - edited ‎10-14-2023 11:47

@SusieBro Awesome! I'm glad to hear you managed to solve this issue by uninstalling and reinstalling the Fitbit app. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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