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Versa Lite losing time

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‎10-23-2020 05:04 - last edited on ‎10-25-2020 13:16 by

‎10-23-2020 05:04 - last edited on ‎10-25-2020 13:16 by

I lose 10 minutes every day. Right now it’s 8am but my Versa Lite says 7:43am. It fixes itself when synced but that didn’t work today. I’m updated to latest version. I fixed the “black screen” by resetting my device but the time feature is still slow. How do I fix this?

 

 

Moderator edit: subject for clarity 

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‎10-25-2020 13:14

‎10-25-2020 13:14

Welcome to the Fitbit Community, @Chateecathy.

 

I am sorry to hear your Versa Lite is losing time. Thanks for trying to resolve this, I am glad to hear you resolved the issue with the black screen and I am here to help. I recommend trying to force sync by following the steps from this help article: How do I manually sync my tracker or watch?

 

If the issue still persists after syncing, please try the additional troubleshooting steps here. 

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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