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Versa dead after iOS 13 update

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‎10-15-2019 05:45

‎10-15-2019 05:45

My Versa completely stopped working after I did the latest iPhone update. Won’t turn on, won’t restart. Just a black screen. I have tried everything I’ve seen mentioned and from further reading I’m not the only one with this problem. My Watch was in perfect condition with a full charge at time of the update and this is the first time I’ve ever had an issue. Is FitBit going to offer replacements?? This is just unacceptable. 

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6 REPLIES 6

‎10-15-2019 07:16

‎10-15-2019 07:16

After being told all they'll give me is a discount towards a new one, I flipped out and said I'm switching to Apple because this wouldn't be an issue if I just had the Apple Watch and he then gave me a case number and said he'll submit it for a replacement review. But I won't hold my breath on that. I'm so pissed, I love my FitBit but this is just poor response to a big problem they have and I may just make the switch to Apple so I don't have to worry about this happening again. 

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‎10-15-2019 08:37

In response to KimW1982

‎10-15-2019 08:37

I'll also add that the discount they offer is not even for an equal replacement - its for cheaper versions. I'm so mad, this I just poor customer service. 

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0 Votes

‎10-16-2019 19:29

In response to KimW1982

‎10-16-2019 19:29

As an update I went out and bought an Apple Watch today from Verizon and I asked the tech if he had heard of others having Fitbits crashing and issues after the latest iOS update and he said i am certainly not the first one that has been in to replace theirs with an Apple one! 

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0 Votes

‎12-10-2019 15:39

In response to KimW1982

‎12-10-2019 15:39

Lol wow this makes me mad. I have the exact same issue right now! New versa and it crashed with the new update. Just a black screen. Wondering if I should even bother to ask for assistance. I don’t want a stupid discount on a cheaper version that’s for sure. What a scam! Shame on you Fitbit!

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0 Votes

‎12-11-2019 07:41

In response to Ckeen7

‎12-11-2019 07:41

I wouldn't waist your time. I have had an Apple Watch since it happened to
me and I'm so happy I did, works great no issues and does way more. I was
disgusted with FitBits customer service, its a shame because I did love my
Versa.
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‎03-26-2020 05:14

‎03-26-2020 05:14

I just did the update and my Fitbit is dead now . It was on 99 percent before update AND this happened to my last Fitbit too!! I assumed I was dealing with a company that would fix this!! Switching to Apple!!! 

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