Versa doesn't connect fine with app

[SunsetRunner]

i just reasonably purchased my Fitbit Versa. The fitbit versa connects to iphone ios 13.1.2 just fine and it updated the time and date. However, Fitbit versa app cant find my Fitbit versa. I have uninstalled the app - restarted the iPhone- downloaded the app again. Fitbit app is still not finding my Fitbit versa. The Bluetooth on my iPhone showing it found the Fitbit versa.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hello and welcome to the Fitbit Community @SunsetRunner 

I understand your Fitbit Versa is connected to your Bluetooth (showing correct time and date) but is not connecting to your Fitbit App. That is quite odd. The troubleshooting steps you have already performed are great! I would suggest restarting your Fitbit Versa to see if that resolves the issue. You will not lose any data doing this. Look here to see the proper procedure to restart your Fitbit Versa here: https://help.fitbit.com/articles/en_US/Help_article/1186 

😃 Please let me know if this resolves your issue. Keep me posted 

[SunsetRunner]

Hello again @SunsetRunner 

I wanted to check in with you to see if restarting your Versa resolved the issue. Please let me know. 😃

[SunsetRunner]

Hello and thank you for your response- I did restarted my Fitbit versa and still cannot connect to Fitbit versa app. My iPhone 11 Pro Max connects to Fitbit versa and all software is up to date. 

[SunsetRunner]

Hello again @SunsetRunner 

Can you try going to your Bluetooth and tap the small “i” and then tap forget device, then try syncing again through the Fitbit App.

After it syncs tap your profile picture, then scroll down to and tap Versa. Now scroll down and enable all day sync. Once you do that a pop up will appear. Tap “pair” 

😃 Please let me know if this solves the issue 

[SunsetRunner]

I did exactly as you said and my Fitbit Versa still does not connect to the Fitbit app, but my Fitbit Versa is connected to my iPhone Pro Max

[SunsetRunner]

Hello again @SunsetRunner 

I’m  so very sorry that I was unable to assist you in resolving your issue. I would suggest calling Fitbit Customer Service. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

I do hope you find a resolution. 

[SunsetRunner]

Yes, thank you I am going send my Fitbit versa back for a refund

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