Versa is unable to sync with my phone.

[Bouley01]

My versa isn’t syncing to my phone! I deleted the app from my phone and I forgot the device! So I have tried syncing it to my phone a couple of different times

Moderator Edit: Clarified Subject.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[MarcoGFitbit]

Hello @Bouley01, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help. 

@Bouley01, I appreciate your participation in the Forums and for sharing the troubleshooting steps you've tried so far in hopes to resolve this issue. At this moment, if you have already tried the steps kindly provided by @SteveH and your Versa is still having trouble syncing, I would like to suggest you to set up your Versa as a new device to reset the connection between your watch and your phone. Don't worry, none of the data already stored in your account will be deleted. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply.