Versa keeps dropping Bluetooth connection.

[Jenniferistre]

I have had my new Fitbit Versa for almost a month. I have had problems with it dropping Bluetooth connection since day one. I had a Blaze previously and i never had this issue. It’s very frustrating and I have tried resetting and restarting it. Any suggestions before I return it?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Jenniferistre, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have brought this to my attention and for letting me know you have already tried some troubleshooting steps. At this moment I would like to suggest you to try the following:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone.
3. Open the Fitbit app and enable All-day Sync by going to Account > Versa. This feature will establish a Bluetooth connection with your phone so it can maintain a Bluetooth connection with your phone. 
4. You will receive a pop-up asking you to "Pair" your Versa with your phone, please tap on "Pair" to continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[Jenniferistre]

Thank you for the reply. This did not work either. 😕

[MarcoGFitbit]

Hello @Jenniferistre, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have tried the troubleshooting steps I've provided earlier, at this moment my best recommendation would be setting up your Versa as a new device in your account to reset the connection between the watch and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Remove any other Fitbit devices on this list.
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.
6. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome! 

[08stargarzer]

I tried all the re-pairing steps including replacing the Versa (which didn't take me through any steps beyond clicking "replace your Versa") and it is still dropping the connection. 

[MarcoGFitbit]

Hello @08stargarzer, thanks for joining the conversation, it's a pleasure for me to welcome you to the Fitbit Community. 

I appreciate your participation in the Forums and for having tried the troubleshooting steps I've provided above. At this moment, I would like to suggest you the following:

1. Go to Account > Versa and scroll down until you see All-day Sync, then enable it. 
2. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

All-day Sync will establish a Bluetooth connection with your new phone, making it easier to sync and will even sync your information when your phone is locked, as long as the app is running on the background and Bluetooth is on. Don't worry, All-day Sync will not drain the battery on your tracker or your phone faster than usual. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[08stargarzer]

Thank you for the welcome and the reply.  I did already have All-Day Sync enabled, but it still kept randomly dropping the connection.  However, I merely shut the Bluetooth off on my phone (just turned it off - I didn't un-pair or uninstall anything), rebooted my phone and turned Bluetooth back on.  Everything has been fine for 4 days now.  I don't know if that was a coincidence or what, but that was the last step I took and it's been stable since then.

[MarcoGFitbit]

Hello @08stargarzer, I hope you're doing well, thanks for taking the time to reply. 

I appreciate your participation in the forums and for letting me know about the troubleshooting steps you've performed. I'm glad to hear everything has been working fine for the past few days and I would like to ask you to reply back in case you need anything else.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will faind great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[DemiGeek]

I find it incredibly frustrating.  I purchased a Versa for myself, I have an iPhone 6, and have had no issues at all.  I subsequently purchased two more for my sons.  My oldest has a Samsung S8 and my youngest has an iPhone 6 like mine.  Both are having continuous problems.  We exchanged my oldest's and he had the exact same problems.  My youngest just received his as a birthday present and we couldn't get it set up because it kept dropping.  Called customer service and spent more than 30 minutes troubleshooting.  She finally got it set up after having me restart the Versa and iPhone again (I tried this before calling), turning off all other bluetooth devices in the room (a real pain, since everything is bluetooth these days), turning off my own phone and Versa, then finally rebooting our wifi router.  It did set up and update.  But as soon as we tried to set up apps (weather, clock face) it kept saying the Versa wasn't connected.  Restart all bluetooth again, multiple times on the phone, restart the Versa, finally got it connected.  But today, his first day of wearing it, the bluetooth keeps disconnecting/can't find it.  Does anyone have any ideas on how to fix this?  Of the THREE Versa we purchased in January, only one works well.

[08stargarzer]

Are you on the latest firmware release?  32.33.1.30 
I found not only did this resolve a lot of issues, my battery lasts a crazy long time now, too.  It solved a lot of issues for me.

[MarcoGFitbit]

Hello @DemiGeek, thanks for joining the conversation, it's great to have you on board the Fitbit Community. It's nice to see you too @08stargarzer, thanks for taking the time to reply and let us know your issue was resolved after updating the firmware on your device. 

@DemiGeek, I appreciate you have taken the time to share your experience and let us know the troubleshooting steps you've tried and that you have contacted our Support Team aleady. At this moment, I would like to ask you to enable All-day Sync if you haven't done it yet. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue, this will establish a Bluetooth link between the phone and the Versa. 

Additionally, if you haven't done it yet, please update the Fitbit app and the firmware on the Versa, as @08stargarzer mentioned, it will be very helpful. 

Thanks for your participation in the Forums, if there's anything else we can do for you, please feel free to reply. 

[Norriski]

Same issue - got it yesterday and it's already dropped blue tooth several times... very frustrated, I like the feel of it and the things it can do but it's worthless if it doesn't sync... I've try unpairing repairing..ect... seems like fitbit needs to figure out the issue and get a fix out to people that actually works.  I have had a charge 2 for over a year and never had a sync issue.

[rainbow34]

I had this problem several months ago, ultimately I had to delete the app and re-install, which was a pain as all my settings were lost.  Things were ok for a while but recently it has been losing the connection several times a day. I have the latest firmware and I can get reconnected with some fiddling, but it's a major nuisance. When I unpair and re-pair, the Versa sometimes isn't visible or seems to take a long time to be recognized (long after other devices that are further away), maybe its Bluetooth signal is weak?

[MarcoGFitbit]

Hello @rainbow34, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Norriski, I hope you're doing well. 

First of all, I would like to apologize for the delay in the response. Please note that your Versa will not sync through the Bluetooth Settings on your phone. If you see it's showing as "disconnected", it might be because it hasn't synced recently or the app is fully closed in your phone. Simplly open the Fitbit app and force a sync by pulling down the screen. We recommend trying the following steps when you're having syncing issues before removing the device from your account and pairing it again:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[rainbow34]

I have the latest version of the Fitbit software.

It's not that I can't get it sync'd at all.  I am always able to re-sync by forgetting the device in my Bluetooth list, force stopping the fitbit app, restarting the Versa and then re-pairing it.  The problem is that I now have to go through all of this every few hours.  This has been happening for the last week.

I had this problem several months ago and tech support eventually had me uninstall the app and then re-install. This is a pain, especially since I also now have my daughter's Ace on my account.

Is there some way other than uninstalling to establish a stable Bluetooth connection?

[MarcoGFitbit]

Hello @rainbow34, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have taken the time to reply and let us know you have already tried the troubleshooting steps provided earlier. At this moment, if you'd like your device to keep a constant communication with the Fitbit app, please enable All-day Sync. 

To enable it, go to the Fitbit app and tap on Account > Versa > All-day Sync. This will establish a Bluetooth connection between the watch and your phone, making the watch sync in the background. Note that it has been tested and confirmed that All-day Sync will not drain the battery or your phone faster than usual. 

I hope this can be helpful, give it a try and let us know the outcome. 

[rainbow34]

yes I always have it on all-day sync, any other ideas?

[Norriski]

Finally after factory restarts. Uninstalling reinstalling and all types of things knock on word its stayed connected about 5 days now.

[MarcoGFitbit]

Hello @Norriski and @rainbow34, I hope you're doing well, thanks for taking the time to reply. 

@Norriski, I appreciate you have come back and let us know that after performing a factory reset on your device it's working fine. I'm very glad. 

@rainbow34, at this moment, as you have tried the troubleshooting steps already provided, I would like to suggest you to perform a factory reset on your Versa. Factory reset your Fitbit Versa to erase apps and all personal data from the device, including credit or debit cards you added (on devices that support Fitbit Pay).

On your device, open the Settings app > About > Factory Reset or Clear User Data.

Note that after performing a factory reset you will need to set up your Versa as a new device in your account again. I hope this can be helpful, give it a try and let us know the outcome.

[gemlenz]

This didn't work for me on my Versa.  I am using my Apple Airpods to playback personal music. and the first time I used them at the gym it was flawless. The next time at the gym it keep dropping signal. Today I walked and lost signal again. I switched back to my Iphone/airpods and everything was fine. Very disappointed with that part. It seems to be related to being near a Bluetooth signal. Do you have any suggestions?