Versa keeps dropping Bluetooth connection.

[Jenniferistre]

I have had my new Fitbit Versa for almost a month. I have had problems with it dropping Bluetooth connection since day one. I had a Blaze previously and i never had this issue. It’s very frustrating and I have tried resetting and restarting it. Any suggestions before I return it?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @gemlenz have a warm welcome to the Fitbit Community. 

First of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to remove all Bluetooth devices in your Versa. Then, restart the Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.

After that, restart your air pods following the instructions from the manufacturer. Then, pair the buds again and let us know if you're still experiencing the same situation so we can check this further.

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[rainbow34]

I did a factory reset, I was ok for a couple of days but now am back to losing bluetooth connection several times a day. I stay connected for a few hours then have to forget and re-pair Versa and sometimes restart my phone to resume the connection.  This is very frustrating!

[MarcoGFitbit]

Hello @rainbow34 I hope you're doing well, it's nice to see you around the Fitbit Community. 

I appreciate you have worked through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Jules_f_]

Exactly the same issues,had new versa for 2 days,dropping bluetooth constantly,didnt log sleep last night. 12 months with charge 2 never an issue. Really annoying as one omg the main reasons I chose this firbit was for the messaging. Today messages not coming through

[gemlenz]

I reset my Versa and it's alot better. The problem is it does not have GPS,
so it tracks you activity but not your miles when walking or running unless
you have your phones GPS available. I like the Charge 2 but the characters
on the screen are too small to see with out glasses.

[julieh0908]

Hi MacroGFitbit

I've also tried all of the options suggested but find myself having to reconnect and sync my bluetooth every couple of days. Could you please open a ticket on my behalf too?

[Pickles8083]

Having the same problem.  I even got Fitbit to send me a replacement, and the new Versa does the same thing.  We've tried it on:

1. Galaxy S9
2. Galaxy S9+
3. Galaxy S10

On all three phones, we get the same problem.  These are flagship phones from the largest manufacturer in the world--this should work.  I have to turn off/on my bluetooth daily to even have a chance of it staying connected.  We don't have these problems with other smartwatches (tried Wear OS and Samsung Gears).

Something is definitely wonky with the Versa or the Fitbit app.

[Jules_f_]

Update on mine,I followed the helpful suggestions on bluetooth dropping and it has not done so since. Also my issue with my quick replies sending 5 times also seems to have corrected itself,am now loving my new versa.Good luck to everyone else x

[MarcoGFitbit]

Hello @Pickles8083 thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around too @Jules_f_, I hope you're doing well. 

First of all, I would like to apologize for the delay in the response. @Pickles8083 please note that this board is exclusively for the Fitbit app on iOS devices. At this moment, I would like to suggest you to check the Android Board to get specific instructions for your phone model as the OS are different. 

@Jules_f_ I appreciate you have let us know the troubleshooting steps you've tried so far, I'm very glad your issue has now been resolved. 

Thanks for your your patience and understanding, have a great day. 

[Pickles8083]

Apologies for posting on the wrong thread--this was just the first one to show up in a Google search. 🙂 

[julieh0908]

Hi MacroGFitbit

Any update on my request?

[MarcoGFitbit]

Hello @Pickles8083 and @julieh0908 I hope you're doing well, thanks for taking the time to reply. 

@Pickles8083 no need to apologize, I appreciate your participation in the Forums and I'm sure you will find the answers you're looking for in the Android Board, feel free to create a new thread or reply on an existing one. 

@julieh0908 at this moment, I would like to gather some information from you so we can check this further:

1. iPhone model you're using.
2. OS version running on your phone
3. App version installed in your phone (go to Account > Help to get it)
4. List of exact troubleshooting steps you've tried. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[julieh0908]

Hi MacroGFitbit

Please see my comments below,

1. Using Samsung S9+

2. Software version is the latest, was updated April 25 2019

3. n/a - does this also apply to Samsung?

4. Trouble shoot/actions I've tried to rectify the issue

i. Turn on/off my phone; watch and bluetooth

ii. Disconnect/reconnect Versa to my phone

iii. Disable/enable notifications on Versa (fitbit app)

iv. Delete/re-connect Versa on fitbit app

v. Continuously sync my fitibt

vi. Enable/disable each notification (ie. calls, text messages etc.,)

vii. Install/uninstall Fitbit app on my phone

[MarcoGFitbit]

Hello @julieh0908 I hope you're doing well, thanks for taking the time to reply with the information requested. 

Thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

Please note that this board is exclusively for iOS devices. If you're still having trouble with your Samsung phone, I would like to encourage to create a new post in the Android Board, where it will have more exposure. 

Happy stepping. 

[nafisjedriel]

I did already have All-Day Sync enabled, but it still kept randomly dropping the connection. However, I merely shut the Bluetooth off on my phone (just turned it off - I didn't un-pair or uninstall anything), rebooted my phone and turned Bluetooth back on.

[MarcoGFitbit]

Hello @nafisjedriel thanks for joining the conversation, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I'm very glad you have let us know the troubleshooting steps you've tried in order to resolve this issue on your side. I'm sure they will be very helpful to other members that might be facing the same situation. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[nafisjedriel]

hello @MarcoGFitbit  thanks for the sesond i appreciate it thats help me 

AppValley Onlinesbi

Moderator Edit: Format.

[MarcoGFitbit]

Hello @nafisjedriel I hope you're doing well, thanks for taking the time to reply. You're very welcome. 

If there's anything else we can do for you, please feel free to reply, we'll be happy to help. 

Happy stepping! 

[darbfred]

I have the latest firmware version and yet my Versa continues to drop from Bluetooth and syncing.  I unpaired it, reinstalled the app and it was all working fine the past couple of days.  Tonight it quit snycing and I'm back to square one.  I have "all day sync" on, have rebooted the phone and device more times than I can count.  I love the Versa and my cell phone but am thinking I might not be able to use them together.  Having to unpair and repair often is very frustrating.

[DemiGeek]

I suggest calling customer service. They were able to see all of the data about connections and in the end sent my son a replacement. My supposition is that they have some sort of quality control issue. If not, why would the replacement work immediately with the exact same phone? I also think they know but only do something when you contact them for assistance.