Versa not syncing with app.

[Raramey]

All of a sudden my Versa stopped syncing to my iPhone... it last synced on Saturday... it keep searching for my Versa... please Help!

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Raramey, I hope you're doing well, it's great to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, if you haven't restarted your Versa, please do it by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. If after restarting your Versa it's still not syncing, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Martina1234]

Hi After all the restarting it still didn’t sync. In my case there are 2 problems:

app/versa doesn’t recogucycling (old charge 2 did)

iactivities don’t sync with my heart rate e.g. I can see 1h50 of fut burn and only 15 minutes walk in activities ( where in reality I walked for 45min and was cycling for the rest),

i really liked my old Fitbit can you please good advise so that it works for versa as well. I asuumed the new model will be better not worse;(

[Arcticsnow17]

I have the same issues and honestly hate the Versa! I have so many issues with this thing. I honestly wish I never bought it! 

[MarcoGFitbit]

Hello @Arcticsnow17 thanks for joining the conversation and welcome to the Fitbit Community. 

First of all, I would like to apologize for the delay in the response. I appreciate your participation in the Forums and for sharing your experience with us. Would it be possible for you to let me know exactly which issues are you experiencing with your Versa and the list of troubleshooting steps you've tried so far? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Arcticsnow17]

I’ve tried everything. Restarting it. Removing it and adding it back. It will work for a day or two then it right back at it.
Plus there are issues with it tracking steps and sleep. I have to put it in my shoe for it track steps when I’m on my treadclimber. It never tracks if I’m pushing anything. I never had that issue when I had other fitbits.

Sent from my iPhone

[aachen]

Hello,

Just wanted to chime in on this thread, my Versa also would not sync or pair with my iPhone XR all of a sudden this past Saturday 5/4/2019. I spent the morning on the phone with support, after lots of troubleshooting attempts I was told my case has been “escalated” and I would be receiving an email from a different department. Hope I receive an email with answers tomorrow......

[MarcoGFitbit]

Hello @aachen thanks for joining the conversation, it's great to have you on board. I hope you're doing well @Arcticsnow17 thanks for taking the time to reply. 

@Arcticsnow17, thanks for letting us know more about the issues you've experienced and the troubleshooting steps you've tried so far. Please note that if you're doing something like pushing a stroller or shopping cart, your wrist-based device will count your steps but the total may be slightly lower than usual. Fitbit devices have a finely tuned algorithm for step counting. The algorithm is designed to look for motion patterns that are most indicative of people walking. The algorithm determines whether a motion's size is large enough by setting a threshold. If the motion and its subsequent acceleration measurement meet the threshold, the motion will be counted as a step. If the threshold is not met, the motion won’t be counted as a step.

Now when it comes to Sleep Stages, the Fitbit app currently has insights that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:

1. We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
2. Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
3. We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:

• For any of the nights you were expecting to see Sleep Stages, did you ever click on the "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App?
  • This is important to note because your tracker uses auto-detection to track Sleep Stages; so there's no need to try and remember to click on anything before falling asleep! 
• Do you have at least 3 consecutive hours of sleep?
  • This is important to note because you typically won't see sleep stages if you are waking up multiple times through out the night or taking short naps.
• Your tracker's battery isn't at a critically low level prior to falling asleep.
• Your device is tracking and syncing heart rate data.
  • This is important because Sleep Stages uses a combination of your movement and heart-rate patterns. 
• Your Fitbit App is updated to the latest version.

@aachen I appreciate you  have let us know you've already contacted our Support Team and your case was escalated, I'm sure you will receive a reply soon.

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

[JenniSays]

I’m having this same problem, also as of 5/4. I’m emailing them, but I’m interested to find out what they tell you!

[aachen]

Sent from my iPhone

[MarcoGFitbit]

Hello @JenniSays thanks for joining the conversation, welcome to the Fitbit Community. I hope you're doing well @aachen thanks for taking the time to reply. 

@JenniSays, I appreciate you have let us know you've contacted our Support Team. I've reached them out and it seems you have recently replied to them, so at this moment, please wait for their response, I'm sure they will be more than happy to continue assisting you. 

@aachen it seems your latest reply came through blank. Would it be possible for you to reply again? Thanks.

Thanks for your patience and understanding, have a great day. 

[MimiMW]

I’m joining this conversation as well. My Versa did its last sync on Sunday. I have tried all the steps suggested on this thread several times and no luck! Might be time to get a different device and give up on FitBit. Extremely frustrated!

[_gabm]

Hi!

I've been having problems with my fitbit as well. I've tried the solutions specified, and managed to get it synced but it won't sync automatically anymore. It's difficult if I keep on doing all the steps mentioned just for it to manually sync every now and then. What should I do?

[BlueReef]

I have the same problem and nothing seems to work. (Frustrating issue).

My Versa goes into infinite loop of (Looking, Connected, Syncing) and this goes on for hours without stop.

Connected the device to another phone and it worked for few hours before having the same issue again ! 

I regret buying Versa, it was a mistake. 

[BlueReef]

Solution:

I tried changing the face of my Versa, seconds after that the Syncing issue was gone. 

The face I had before was the original/default Fitbit face and I just switched to another one by Fitbit and suddenly problem solved (for now).

Worth giving it a try it on your own device !

[_gabm]

I've had the photograph face on my versa, I hope this really does work out. I'm installing a new one right now and I'll see if this will solve the problem! Thank you!

[_gabm]

Sadly, it's not working on my end. The versa's still not syncing despite All Day Sync being turned on. When I also tap the "Sync Now" button, it won't work as well. I really do hope there can be a way to fix syncing issues, I really loved the Versa before this problem popped up 😞

[BlueReef]

Unfortunately the solution I have mentioned before didnt last. 

My device is back into the same infinite loop (Looking, Connected, Syncing) repeat ... 

I hope someone from FitBit responds with a permanent solution.

[MimiMW]

Thank you for all the latest replies. It is nice to know others are having the same issue and that I’m not alone, but seriously Fitbit needs to fix this bug.

This morning I removed my Versa from my Fitbit account and re-set it up as if brand new. It went through whole process of checking Bluetooth connection finding my network and NOW it is syncing. Not sure it will last and I really hope this isn’t what I have to do on a regular basis, but for now I’m good and it’s syncing (didn’t lose data from past few days that didn’t sync, so all caught up)! 

[MimiMW]

I spoke to soon. Steps are tracking, but no sleep information and no heart rate tracking! UGH.