Versa not syncing with app.

[Raramey]

All of a sudden my Versa stopped syncing to my iPhone... it last synced on Saturday... it keep searching for my Versa... please Help!

Moderator Edit: Clarified Subject.

[Arcticsnow17]

It won’t last as I’ve done it several times!

Sent from my iPhone

[BlueReef]

@KateFitbit 

please can you look into this issue and help us engage the concerned team at FitBit. 

[MarcoGFitbit]

Hello @BlueReef, @Arcticsnow17, @MimiMW and @_gabm I hope you're doing well, it's great to see you around the Fitbit Community. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried to troubleshoot this issue on your side. At this moment, I would like to ask you for some information, please reply with as much as you can:

• iPhone model you're using. 
• OS version running in your phone.
• App version installed in your phone (go to Account > Help to get it)
• List of troubleshooting steps you've tried so far. 

This information will be very helpful for us to check this further. Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Arcticsnow17]

All of my apps and my phone is up to date. I have the iPhone 10 with the most current version same with Fitbit. I’ve tried everything from resetting the Fitbit to uninstalling and reinstalling. All work for a day or less. They are not permanent fixes. And when I’m home I’m only 3 feet from my router box that isn’t the issue either. Everything else I have that is on WiFi works with no issues. It is plain and simple the Fitbit Versa that is the issue.

Sent from my iPhone

[BlueReef]

IPhone x

IOS 12.3.1

latest fitbit software 

I have done everything mentioned in the other posts about similar issues, reset the device, reinstalled on another phone, logout of fitbit and login, turn-off bluetooth and turn on, forget this device ... etc 

I also prayed and almost cried of frustration if this helps !

regards. 

[RonayeB]

I was really enjoying all the data on my Versa.  Then it wouldn't sync water. Now it won't accept weather. It's set at a city 30+ miles away.  Soooooo frustrated. 

[Bregibbons]

Versa “searches” for literally hours with no sync. I’ve tried every trouble shoot, have no other Bluetooth devices, nothing will work. I want to use my Fitbit but what’s the use if non of my information is saved anywhere? Now I’ve been just not wearing it but why did I spend so much money on something to not even be able to use it? SO disappointed and will never recommend this product for anybody. 

[Arcticsnow17]

I feel your pain. It has certainly detailed me on my progress as it is so frustrating. I like updating and seeing the results! But can’t get that with the Versa. So not worth the money!!!

Sent from my iPhone

[LizzyFitbit]

Hi @Arcticsnow17 and @BlueReef, I'm glad to hear from you. @RonayeB and @Bregibbons, welcome on board. I'm sorry for the delay in my response.

@Arcticsnow17 and @BlueReef, thanks for replying back with the requested information. @Bregibbons, thanks for letting me know about your Versa. I see where are you coming from and I'm really sorry that this situation was experienced with your devices after troubleshooting them. Since your devices aren't able to sync, I've gone ahead and created a case for each of you so our Support Team can give you a hand. The'll contact you via email shortly.

@RonayeB, I'm sorry for this inconvenience and thanks for letting me know detailed information about your Versa. About the issues with the water app, may I know if your device doesn't update the information entered in the Fitbit app?

Now, since you mentioned that the weather app isn't updating, have you made sure that the location services are set to "Always" for the Fitbit app? Is the All day sync option enabled in the Fitbit app? Also, is the Fitbit app running on the background? I'd also recommend to try the following steps:

1. Remove your device from the Bluetooth settings in your phone.

2. Force quit the Fitbit app by swiping up from the open apps.

3. Open the Fitbit app and tap your device's icon.

4. Sync one more time.

5. Once your device has synced, check the Weather app. It can take a few minutes to see the updated list of locations on your device.

I'll be around, so keep me posted.

[jaredgirman]

I have had the Versa for about 4 days.  I am using a Pixel 3 phone and it has never been able to connect properly and sounds like my experience is similar to many on this thread...It took me a full day to change the clock face.  Please let me know what options are available to correct the issue as it is very frustrating and I am regretting my purchase.

[LizzyFitbit]

Hi @jaredgirman, welcome on board. It's nice to see a new member around. I'm sorry for the delay in my response.

Thanks for letting me know about your Versa. I understand how you're feeling and appreciate you for bringing this to my attention. I've confirmed that your Pixel 3 phone is a supported device, so may I know the Android and Fitbit app version? Also, let me know the error message displayed when trying to sync. In the meantime, let's try some steps together.

1. Remove the Versa from the Bluetooth settings.
2. Make sure to turn off other Bluetooth connections that aren't in in use.

3. Go to your phone’s settings and tap on Apps > Fitbit > Storage > Clear Cache.

4. Then, go back to the previous screen and tap on the option “Force stop”.

5. Reboot your phone and restart your Versa.
6. Open the Fitbit app in your phone and try syncing one more time.

Give it a try and let me know how it goes.

[Minicandekisses]

Good Evening,

I’m having the same problem with my Versa Fitbit. I have been working on this for 2 weeks. I tried to return it to get a new one but the store I got it from has a 90 day policy so now I’m stuck with a $200 watch that doesn’t work properly. I got this watch February 16th, 2019. It’s only 4 months old. I followed the reset steps several times and nothing is working. Please help.

[Minicandekisses]

I have the same problems. I followed the step and nothing happens. Now I have a 4 month old $200 watch that I cannot use. Please help.

[SimHut]

Hello, 
I have the same problem. Versa stopped syncyng four days ago and can´t connect to my phone, to wifi, anything. I tried EVERETHING. Even factory reset and then a can´t make it work half day. Tomorrow, or today, I wasnť sleep, I spend the night fighting with versa. Seriously, I am desperate, because I lost about 24 hour already with trying to make it work 😕 I have got versa almost year and this is the first time it happens. A thought, I would by the new one, but I see, it´s not a solution.....

[sakonlock]

I've had the same issues on a Fitbit Versa with iphone 6s and a Fitbit Versa Lite on iphone XR.  Seems to be software issues, tried all the steps etc.

[jaredgirman]

My Phone is updated to Android 9, and the firmware version on the Versa is 32.331.30.  I followed the steps and the watch was able to connect and sync once then went back to being unable to connect. 

Please let me know any other options as my experience to date with your product is putting a very dark stain on your brand.  I would also like to know what options I have for getting my money back.

[LizzyFitbit]

Hi @Minicandekisses, @SimHut and @sakonlock. Welcome on board. @jaredgirman, it's nice to see you around. Thanks a million for your efforts in trying our troubleshooting steps. I see where are you coming from and I'm sorry that you've had this experience. I'll be continue helping you with this situation.

@Minicandekisses and @sakonlock, since the issue persists, I'd suggest to try one more step. Please remove your devices from the Bluetooth settings and reconnected them to your account with the following steps:

1. Open the Fitbit app and tap on the account icon.
2. Tap on the option to setup a new device.
3. Choose your Versa and select the option to replace when prompted.
4. Follow the onscreen instructions.

@SimHut, you've done a wonderful job while troubleshooting your Versa. I've contacted our Support Team on your behalf and they'll be creating a case for you. Keep an eye on your inbox.

@jaredgirman, I've also requested a case for you so our team can give you a hand. They'll send you an email with more details, so make sure to check your inbox. About your other inquiry, Fitbit provides refunds to orders that were purchased from our website and are within 45 days. If your device was purchased from another retailer, get in touch with them so you can receive more details.

Keep me posted.

[Minicandekisses]

Good Evening,

I followed the steps that was suggested and it STILL didn’t work....

Sent from Ramona's iPhone

[LizzyFitbit]

Hi @Minicandekisses, I'm glad to see you around.

Thanks for your efforts in trying our suggested steps and I'm sorry that your Versa is still not syncing. To further investigate, please provide me with the following information:

• Your phone's model and iOS version.
• Error message displayed when trying to connect your Versa.
• Did you have other Bluetooth connections next to the Versa, such as phones, tablets or computers?
• Is the Fitbit app updated to the latest version?

Keep me posted.

[Minicandekisses]

Good Evening,

I have an IPhone XR IOS 12.3.1 (latest update)
On my watch it just the blue diamond of dots scrolling in different languages saying (Tap to start) on the app it just search for a connection it will not sync.

Sent from Ramona's iPhone