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Version 2.27 Canon the installed

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‎09-17-2016 00:29

‎09-17-2016 00:29

Version 2.27 Ihangs during nstallation on IOS 9.2. Download seems complete, but installation dies not finish. Application does not start anymore, App icon shows 2/3 installation .
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‎09-17-2016 07:19

‎09-17-2016 07:19

Problem solved !
Deleted the app for the first time, it he icon did not vanish
Deleted the app for the second time, the icon vanished, but the installation did not start.
Rebooted the iPad, restarted the installation, installation finishes and app is up again,
Thanx

View best answer in original post

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4 REPLIES 4

‎09-17-2016 04:56

‎09-17-2016 04:56

The fixes in last night update were pretty much for iOS10 so I'd hold off until you have upgrades your iOS @charly2mal2 if it is giving you grief. Hold an icon until they all wiggle and "x" the fitbit app.  Go to fitbit.com/setup to autoselect the proper app for your iOS.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎09-17-2016 06:39

‎09-17-2016 06:39

Hello,
Sorry for the topic line, miscorrect spelling of the IOS autocorrection from German layout.
Tried the solution. Did not work. Fitbit.com/setup redirects to Apple Store and there to install V2.27. Installing this it always stops the installation unfinished with an app icon 2/3 filled. I use an IPad Pro 12" .
Need further help, thanx.
Charly2mal2
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0 Votes

‎09-17-2016 07:19

‎09-17-2016 07:19

Problem solved !
Deleted the app for the first time, it he icon did not vanish
Deleted the app for the second time, the icon vanished, but the installation did not start.
Rebooted the iPad, restarted the installation, installation finishes and app is up again,
Thanx
Best Answer

‎09-19-2016 11:41

In response to charly2mal2

‎09-19-2016 11:41

@charly2mal2 Welcome to the Fitbit Community! I'm very glad to hear that you were able to find a fix for the issue you were experiencing. Hopefully, this will help other users who may be experiencing the same issues.

 

@wmchapman Thanks for your great help!

 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want.

 

Let me know how it goes! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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