Watch won’t work

[Vonster606]

My Fitbit versa won’t work after my update ,won’t Bluetooth with my iPhone now paid over £200 for a watch I can’t use so upset 

[SunsetRunner]

Hello @Vonster606 

 Did you recently upgrade your device to iOS 13? Make sure your Bluetooth sharing is turned on. On your iPhone go to Settings > Privacy > Bluetooth. You should see a list of every app that requested Bluetooth access on your device. Turn the switch on for Fitbit

😃 please let me know if this provides you with a solution.

[Vonster606]

Not worked grrrr could cry

Yvonne xx

[SunsetRunner]

Lets try this.... you will not lose your data doing this. Log out of the Fitbit App and force shut it by swiping up. Then totally uninstall the Fitbit App then totally shut down your device then turn your device back on. Before going to the App Store make sure your Bluetooth is indeed on. The install  the Fitbit app from the App Store. Once it reinstalls login as you usually do with your username and password. Once you sign on the Fitbit app will ask you to pair with your Bluetooth so of course say allow to that. I think because the new iOS 13 updated with new features getting stricter with the Bluetooth it doesn’t fair well if the app already existed on your device when the iOS 13 updated. Since your now installing the app “after the update” the Fitbit will be adjusted to the new rules set forth in the new iOS 13. I do hope this makes sense. 
let me know if this does indeed solve your syncing issue 

[Jennywren26]

mine is exactly the same! Mine is a charge3 and Xs phone am livid it’s not good enough! 

[Jennywren26]

It did not for mine!

[Jennywren26]

I have tried all of this, is there anything else we can try?? 

[SunsetRunner]

I’m confused @Jennywren26 

Reading through your threads you present as a time loss issue in your other post. 

[Vonster606]

Tried on different phone won’t work also installed 4 times Fitbit

Yvonne xx

[SunsetRunner]

I’m so sorry @Vonster606 that uninstalling and reinstalling the app did not solve your syncing issue. My only suggestion would be to check to make sure your device is compatible with the Fitbit App. You can check on compatible here: https://help.fitbit.com/articles/en_US/Help_article/2315/?q=Compatible&l=en_US&fs=Search&pn=1

If you find that your device is indeed compatible my only other suggestion would be to contact Fitbit Customer Service. Details on ways to contact Fitbit directly is here: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

I’m very sorry I wasn’t able to help you any further but I do hope Fitbit Customer Service can offer you other fixes or advice that I may not be aware of. Good luck to you.

[Vonster606]

Thanks I have contacted them

Yvonne xx

[Vonster606]

Fitbit replacing my watch

[Jennywren26]

I hope that works for you! Will be interesting to see! Jenny

[SunsetRunner]

I’m happy to read @Vonster606 that your watch is being replaced 😉