Weight not the same in iPhone and Dashboard

[Robfeasey]

Since the last update my iPhone shows a different weight by 100 grams between dashboard and weight page in app. The dashboard is showing 100 grams less than the weight page and is incorrect

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Robfeasey Welcome to the Community. Thanks for the details mentioned. 

I would like you to log out from your app and force quit it. Also, please log out from your Dashboard and log back in. If you're still experiencing the same, please attach a screenshot to your next reply. 

I've moved your post to this board because it's more related to the topic. 

Keep me posted. I'll be around if you have any additional questions. 

[mesikazej]

This is an issue on my Android too. Force quitting doesn't fix it.

[SilviaFitbit]

@mesikazej Welcome to the Community. Thanks for the details mentioned. 

I would like you to attach an image to your next reply. 

Keep me posted. 

[mesikazej]

Will do, see below

[mesikazej]

This collage shows the problem.

 

[SilviaFitbit]

@mesikazej Thanks for getting back. I appreciate the screenshot shared. 

We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[mesikazej]

I mean, it's no big deal really. A minor psychological impact. Lol. We know
where the real measure is 🙂 Thanks for looking into it though

[SilviaFitbit]

@mesikazej Thanks for getting back. I totally understand that this might scare you if you check it on the wrong place 😋.

Your understanding and patience is appreciated.