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Why is the weight loss progress wrong?

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‎01-22-2020 04:12 - last edited on ‎01-23-2020 16:30 by Fitbit Moderator

‎01-22-2020 04:12 - last edited on ‎01-23-2020 16:30 by Fitbit Moderator

Have tried going into the webpage and it shows the correct weight loss there BUT the app is way out! So disheartening.

 

Moderator edit: updated subject for clarity

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‎01-23-2020 16:27 - last edited on ‎09-22-2024 03:50 by Fitbit Moderator

‎01-23-2020 16:27 - last edited on ‎09-22-2024 03:50 by Fitbit Moderator

Hi @Coco-loco. Welcome to the Community forums.

Thanks for letting me know that your goal progress isn't updating correctly. I'm sorry that you're having this experience and let me help you with this matter. Recently our team released an update for the Fitbit app, please make sure you've download it. If the issue persists, please try the following:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.

If the weight tile continues showing incorrect information, please take a screenshot comparing the Fitbit app and your online dashboard so I can further investigate. To attach it in your reply, check this post.

Keep me posted.

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