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WiFi issues since updating app

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‎03-30-2018 14:43

‎03-30-2018 14:43

Ever since I updated my app a Greg days ago, I’m having an issue with it disconnecting my WiFi. Not every time, but enough that’s its annoying. I’ll open the app and get a message saying my WiFi password is incorrect and then my WiFi turns off. Is anyone else having this problem?

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‎04-02-2018 08:26

‎04-02-2018 08:26

Hello @MelRandom, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention; unfortunately, the Fitbit app is unable to interact with your WiFi settings and it seems the issue is more related to the phone. Nevertheless, I would like to ask you for a screenshot of the error message you're receiving when you open the Fitbit app so I can check this further. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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