help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

WiFi issues since updating app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2018 14:43

‎03-30-2018 14:43

Ever since I updated my app a Greg days ago, I’m having an issue with it disconnecting my WiFi. Not every time, but enough that’s its annoying. I’ll open the app and get a message saying my WiFi password is incorrect and then my WiFi turns off. Is anyone else having this problem?

Best Answer
0 Votes
1 REPLY 1

‎04-02-2018 08:26

‎04-02-2018 08:26

Hello @MelRandom, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention; unfortunately, the Fitbit app is unable to interact with your WiFi settings and it seems the issue is more related to the phone. Nevertheless, I would like to ask you for a screenshot of the error message you're receiving when you open the Fitbit app so I can check this further. 

 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes