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Workweek Hustle Sync

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Hello,

My Fitbit won't sync with my last couple of thousand steps (which will make me the winner). Why?
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Hi there @vanessashier, welcome aboard to our Community and it been a few days since you posted your concern. Were you able to sync your steps for your Workweek Hustle?

 

If the issue persist, are you steps not syncing in general, or are not syncing just for the Challenges?

 

If are not syncing only for your challenges there are a few reason of why this might happening:

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would refer when your tracker is connected and display the information in real-time) 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

 

Let me know how it goes, I'll be around. See you soon.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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