01-30-2024 17:53
01-30-2024 17:53
I noticed that lately the app is not accurate when showing what day I did exercise. For example, I went to the gym today(Tuesday) and logged my workout, I also went Saturday and Sunday but not Monday. This is what is showing so seems like I didn’t go Sunday or today ! I synced my watch multiple time but this has been happening for weeks and it’s making me lose track of when I exercised.
01-31-2024 04:06
01-31-2024 04:06
@Nat101415 Are these workouts you are manually logging into the app or are you tracking them with your watch?
01-31-2024 04:52 - edited 01-31-2024 04:53
01-31-2024 04:52 - edited 01-31-2024 04:53
@Heather-S I am tracking them with my watch !
01-31-2024 05:47
01-31-2024 05:47
I have spoken with Google disability support and Fitbit customer care representative, including supervisors about this issue. The problem for me started in early September. I have had seven days of exercise each week since early September, but the information reported for weekly totals, and daily exercises is an accurate best and Unreliable in total. I have seen days in which I have completed more than 24 hours of exercise. I have seen weekly totals for exercise of three for, five and six days and on all those weeks I have exercised all seven days. I know Fitbit is aware of the problem . I am a blind user dictating this on my iPhone SE third generation running iOS version 17.3. I am running Fitbit most current version 4.9.1. I hope you will be able to understand my ramblings.
01-31-2024 15:45
01-31-2024 15:45
@Nat101415 Have you tried deleting the app and reinstalling?