Zip not syncing with iPhone.

[BabzP]

I've reviewed the various comments with regard to the Zip not synching with smartphones.  I've reviewed the suggestions to resolve the problem.

Over the last couple or so months my Zip has not been synching with my iPhone 6.  I have tried EVERY problem resolution suggested multiple times and it still does not synch without manual intervention.  Yes I've re-booted both the iPhone and the Zip.  I've replaced the Zip battery.  I've turned off all day sync and turned it back on.  I've turned Bluetooth off and back on. Yes, IOS is updated.  ALL of the firmware updates or app updates have been applied.   I even replaced the Zip with a new one that still doesn't synch.

I have a friend with an iPhone who has the same problem - no automatic synchs.  I have a friend with a Samsung phone who isn't able to get her phone to synch.  She, like I, have contacted support a number of times, she tells me that she was told it's a software glitch that Zip is working on.

I thought resynching it in the morning took care of synchs for the day but now I find that it continuously requires manual intervention to re-synch/update.  I am frustrated beyond frustrated.

Thanks.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @BabzP, have a warm welcome to the Fitbit Community, it's great to have you on board. 

If your Zip is not syncing correctly with your phone and as you have already restarted the Zip and your phone, please try the following steps:

1. Make sure you have a strong WiFi signal
2. Make sure there are no other Bluetooth devices around that might interfere with the syncing process.
3. Restart the Bluetooth on your phone by going to Settings > Bluetooth. (please try this method instead of just turning BT from the Control Center)

If your tracker is still not syncing correctly, my best recommendation would be setting up your tracker as a new device. Don't worry, none of the information previously stored in your account will be deleted. 

To set up your tracker as a new device:

1. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.