exercise days wrong

[orracle]

The phone dashboard consistently gets my exercise days wrong. This morning it briefly showed that I had exercised 5 days this week (correct) and now it dropped off the first two days. It has been doing this since the last update, I think. It is always dropping off a day or two. I messaged with support through X (formerly known as Twitter) and verified that my phone is up to date etc. I have deleted and reinstalled and nothing helps. I'd like to just get rid of it if it's not going to ever be correct.

[marierm68]

I'm having the same problem. So frustrating.

[MarioDings]

@orracle , ypu're talking about your phone app. Will you please tell me what phone you have. (Android / Iphone).

And can you give us your app version. 
- goto your account, (is it a Google account?)
- goto "help" 
at the top you can see the version number (I see version 4.2.1 (40243041) ) 

I have to say that I don't have this problem, but I also see someone else having the same problem.

[orracle]

iPhone 8, up to date. Says Fitbit 4.02 (up to date) Today it suddenly doubled my steps!

[marierm68]

iPhone, app version 4.03 (40333025)

[MarioDings]

It looks like an Iphone app problem. Therefore I can't help you further. (I have no Iphone) I will however move this problem to the Iphone app subforum so you may get suggestiont from others.