fbbluetootherrordomain error 18

[TR09]

Hi ,my Fitbit Charge HR2 is on 2.42 but am stil facing the fbbluetootherrordomain error 18 . I read that the issue has been fixes in App version 2.4. Please help. AM not able to use fitbit anymore.Thanks

[Bettridgeklb]

Anyone else getting this. I can’t use my watch now. So frustrating.

[MarcoGFitbit]

Hello @Bettridgeklb and @TR09, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm very sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. In the meantime, please keep an eye on @KateFitbit's post addressing this situation as this thread is constantly updated once more information about this issue is available. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Racheldyer]

Hi Macro G,

i am also experiencing the same issue with my Fitbit charge HR. I just updated the app to  2.42 and it prompted me to update my Fitbit.  The Fitbit was half way through loading the update when I received this error on my iPhone (iOS 11.1). Now the Fitbit is stuck on the upload screen and can’t be used.

I’ve read the linked posts from above and tried forgetting the Fitbit from the Bluetooth menu but now the Fitbit isn’t detected at all. Please help!

Thanks

[TR09]

hi

Please let me know if the issue is resolved yet?

Thanks

[MarcoGFitbit]

Hello @TR09, I hope you're doing well, thanks for taking the time to reply. I hope you're doing well @Racheldyer, it's nice to see you around. 

At this moment I would like to suggest you the following steps in case your tracker is still stuck during a firmware update:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Turn Bluetooth off on your phone through your phone Settings. (not through Control Center)
3. Open the Fitbit app on your phone and start the update once again. 

I hope this can be helpful. Please remember not to remove the tracker from your account, only the Bluetooth devices on your phone. Also, keep in mind that your tracker will not pair to the Bluetooth on your phone through here, it will sync and pair again using the Fitbit app. 

Please give these steps a couple of tries and let me know in case you need anything else. 

[TR09]

This doesn’t seems to be working for me. Please help

Sent from my iPhone

[MarcoGFitbit]

Hello @TR09, I hope you're doing well, thanks for taking the time to reply. 

I'm sorry the troubleshooting steps haven't worked for you. As mentioned above, our team is still working towards a prompt and proper solution for this issue. In the meantime, please keep an eye on @KateFitbit's post addressing this situation as this thread is constantly updated once more information about this issue is available. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.