09-17-2016 07:26
09-17-2016 07:26
Answered! Go to the Best Answer.
09-30-2016 08:33
09-30-2016 08:33
09-30-2016 10:54
09-30-2016 10:54
@RobertoME Thanks for your presence.
I am using the latest version 2.27.1 Fitbit app which is released on 23/SEP/2016 even I faced problem to connect
I can't get the passcode on my fitbit while using this version
I tried more times by different manners but I couldn't.
Finaly one time I received the passcode on my fitbit & I enterd to the app but no use its crashed after 30 mins
Really I don't know what I have to do?
At present I'm connecting my fitbit Charge HR with my Laptop.
09-30-2016 21:39
09-30-2016 21:39
09-30-2016 22:15
09-30-2016 22:15
09-30-2016 22:28
09-30-2016 22:28
10-01-2016 01:42
10-01-2016 01:42
@Aclobos No problems,
Thank you so much for your support
I will contact the customer support & then come back to you !
Apreciated If you find any link to contact them
Cheers!
10-01-2016 08:22
10-01-2016 08:22
10-03-2016 04:41 - edited 10-03-2016 04:42
10-03-2016 04:41 - edited 10-03-2016 04:42
Hi there @Aclobos and @Meshak. Sorry I haven't post anything related to your questions recently.
@Aclobos, There is documentation available, although is not specifically for iOS 10, but for iOS in general and other devices that address different issues along with the proper troubleshooting steps; this is in common scenarios, alas for iOS 10, there are a few things that caused a glitch that we could not foreseen. So this is a unique case but for the most common issues you can find all this information in our Help Article.
For guidance on how to upgrade in the same link you will find all the pertinent information to update the app: How do I update the Fitbit app for iOS to a newer version? Although the way to update the app, does not change from a regular app. For your other question, yes, is possible to update the app even if you are running the iOS version 9. In case the device does not take the update it will let you know is require a higher version of OS. But this is most common in old devices that the OS is not longer supported. Additional to this is best to have the OS and the app to the latest versions for better performance.
To update the app, it will be always through the App store, only firmware updates of the tracker are installed through the Fitbit app.
@Meshak in your case, if you have tried everything, I couldn't recommend a better thing from what @Aclobos already did. The best here is to contact our Support Team. I'm confident they will be able to review your device history with you and recommend the next step. Don't forget to mention what you have done so far so the can assist you better.
For more questions, you can find me here. Stay awesome fellows.
"Great things are done by a series of small things brought together.” What's Cooking?
10-03-2016 05:44
10-03-2016 05:44
Thank you so much guys
Finally I got solution from Aclobos which he suggested me before.
It is my second time doing same thing But I got the solution this time.
You have to DO!
1. "forget this device" on Bluetooth setting (Most important )
2. Download the Fitbit 2.27.1
3. Follow the instructions.
That'ts it!
Thank you once again to @Aclobos
NOW it all works
10-03-2016 07:39
10-03-2016 07:39
10-16-2016 09:28
10-16-2016 09:28
If your warranty isn't expired, call fitbit and they will replace it for you for free, no shipping charge.
I haven't recieved my tracker yet but I'll post if the syncing improves!
11-17-2016 19:34 - edited 11-17-2016 19:40
11-17-2016 19:34 - edited 11-17-2016 19:40
@Aclobos My app had been crashing constantly, I tried this and now it's perfect!! Thank you!
11-18-2016 21:02
11-22-2016 05:05
11-22-2016 05:05
Hello @Meshak, I hope you're doing well. Welcome to the Fitbit Community @Mjl14!
I'm very glad to hear @Aclobos's helpful tips were useful, I thank you both of you for the update.
I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.
Feel free to reply in case you need anything else, happy stepping!
11-22-2016 07:58
11-22-2016 07:58
12-10-2016 13:26
12-10-2016 13:26
I just updated to IOS 10 on my first edition IPad Air. My Fitbit CHarge HR will not connect. It won'tvpair on the Bluetooth. I tried to reboot the Fitbit but when I plug it and hold in it no longer gives me a version number but rather the green lights at the back flash and the face of the Fitbit goes black,
12-10-2016 23:56
12-10-2016 23:56
@Milena1, found this note from Fitbit website about iPad syncing problems.
12-11-2016 08:31
12-11-2016 08:31
@Milena1, you may have already seen this article on how to reset chargeHR. If this doesn't work I would contact customer support.
http://help.fitbit.com/articles/en_US/Help_article/1186?q=Reset+chargeHR&l=en_US&fs=Search&pn=1
12-12-2016 03:27
12-12-2016 03:27
Hello @Milena1, welcome to the Fitbit Community!.
I noticed @Aclobos has provided you some links with very helpful instructions. Adding to the information provided, Fitbit trackers pair only through the Fitbit app, not the Bluetooth settings on your iPad. In this case I would like to recommend the following:
Give it a try and keep me posted in case you need anything else!
01-04-2017 11:25
01-04-2017 11:25
I updated my iOS to 10 on iPhone 6s. I tried every possible step mentioned in this blog.
I updated the app version to latest from app store.
I forgot the network in bluetooth settings.
Restarted the iphone many times.
Tried deleting the fitbit surge from account, but app keeps crashing and I couldn't reach that step.
It's really annoying to see this happening. My fitbit shows wrong date and time, and no data is being synced between iPhone and the fitbit.
I already spent good half an hour trying to fix it, don't want to spend another couple of hours debugging the issue. Please send me the updated instructions or nearby fitbit store where they could fix it.