09-17-2016 07:26
09-17-2016 07:26
Answered! Go to the Best Answer.
09-30-2016 22:15
09-30-2016 22:15
09-17-2016 10:10
09-17-2016 10:10
Same isssue on my iphone 6s. I see there was just an update to the Fitbit app to version 2.27 yesterday 9/16. Hope they fix it quick.
09-17-2016 12:44
09-17-2016 12:44
09-17-2016 12:50
09-17-2016 12:50
09-18-2016 06:09
09-18-2016 06:09
09-18-2016 09:25
09-18-2016 09:25
Thanks for the response, it finally worked! Just when I thought it was hung.
I got down to 'Set up a device' in account.
It said there was already a Charge HR connected to the account, but I could set up a new one which I did,
It said 'enter the number you see on your Charge HR'.
There was a 4 digit number on my HR so it was communicating, good sign.
I entered that number on the Fitbit app on my iphone 6s; it showed 'connecting to fitbit' and the spinning dial. I was a very long butime before it connected. I waited 10 minutes and was about to give up when it finally connected!!!
Thanks again!
09-18-2016 09:47
09-18-2016 09:47
09-18-2016 10:52
09-18-2016 10:52
Thank you I was having the same issue after updating no steps! On my iphone6 plus or the dashboard online. Pairing the device was the trick. I had already deleted and readded the the app no luck.
09-18-2016 11:32
09-18-2016 11:32
09-18-2016 11:39
09-18-2016 11:39
I updgraded to ios 10 with no problem. I then updated the fitbit app and realized later in the day my steps were not showing. I checked to see if I had accidently deleted the panel but it was not an option. I came to the computer verison and my steps where missing here as well with no option to add. I read the discussion above and decided to pair my device again. It was not showing as connected. After I repaired it my steps panel came back on both the phone and pc.
09-18-2016 11:49
09-18-2016 11:49
09-18-2016 12:57
09-18-2016 12:58
09-18-2016 12:58
09-18-2016 15:18
09-18-2016 15:18
09-19-2016 16:45
09-19-2016 16:45
09-28-2016 22:29
09-28-2016 22:29
09-28-2016 22:56
09-28-2016 23:08
09-28-2016 23:08
@Aclobos Thanks for your Support. Yes I tried that too. Unfortunately its not connecting
one time I received the 4 digit passcode and I entered and waited aroundly 30 minutes But its automatically crashed again.
What to do.
If they fix this issue kindly inform me somone from here, because I don't want to be stress
Now I deleted the FITBIT app and try to be happy!
09-29-2016 07:45
09-30-2016 06:41
09-30-2016 06:41
Hi Everyone, I'm sorry to hear some of you were experiencing issues with the new version of iOS 10 and the Fitbit app. Also I would like to give a warm welcome to the newcomers as @AGingersJourney, @cgoode05 and @Meshak.
I see all of you have received great help and suggestions from @Aclobos. I appreciate your participation in our Community.
Also thank you @Ctwilder, @cgoode05 for sharing with us that the issue was resolved.
@Meshak, @nbraunstein and @AGingersJourney I wonder how it goes for you? Recently was released a newer version of the Fitbit app, which continue addressing the stability of the app on iOS. This version was released on Sept 23rd and is the version: 2.27.1. So if you haven't try it, Click here to be redirected to the iOS App Store.
Just as an additional note, I do not recommend to delete the app from your mobile devices, since this may caused you lost your information. Is not commont but there is a small chance.
I'll be around if you need more information, see you around.
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