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iOS 11 beta, Fitbit app crash

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‎06-08-2017 10:13 - edited ‎06-08-2017 10:16

‎06-08-2017 10:13 - edited ‎06-08-2017 10:16

Well, it only figures I should have tread a bit more carefully in beta waters. =(

 

I am trying out dev beta of iOS 11. As of so far, all of the apps I use have been working well. Along with only one other app (that I cannot think of which it is) that I use, the Fitbit app also keeps crashing on my iPhone. It has worked seamlessly throughout iOS 10 of course. But iOS 11 is not playing nice with Fitbit. I have even hard-reset my iPhone with iOS 11, started from scratch and installed Fitbit app. No cure. I hope somebody over in Fitbit app developer land is aware of this issue, and a fix comes soon. Thanks.

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103 REPLIES 103

‎07-12-2017 20:11

In response to mrcodemonkey

‎07-12-2017 20:11

I just got the FitBit Charger 2. When I open the app it immediately closes. I turned off the Bluetooth and the app stays open - but I can’t sync the fit bit with my phone with the Bluetooth off. So how can I fix this issue?? Thanks in advance!

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‎07-13-2017 09:03

In response to aherrick

‎07-13-2017 09:03

So sad, I had hope.....

 

This did not work for me and my Fitbit Charge 2. =**(

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‎07-13-2017 10:52

In response to SEKKDS

‎07-13-2017 10:52

@SEKKDS did you try Reset All Settings? It worked for me.

 

http://www.everythingicafe.com/reset-settings-on-iphone-ipad/#all

 

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‎07-13-2017 11:00

In response to aherrick

‎07-13-2017 11:00

Thanks for your reply. That is indeed exactly what I did after seeing it has worked for a few people here.

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‎07-13-2017 12:01 - edited ‎07-13-2017 12:05

In response to SEKKDS

‎07-13-2017 12:01 - edited ‎07-13-2017 12:05

@RaeRae1107 I had that exact same issue with beta 1. You have to unregister it from the app and your phone and set it up as if you’ve never used it before. You have to also unpair it from your iPhone in the Bluetooth settings and then delete the app. Also gotta make sure you unregister it in your account within the Fitbit app. Then delete the app. Reinstall it, login and then set it up as a new device. 

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‎07-13-2017 12:17

In response to Freakonomics101

‎07-13-2017 12:17

.....or, just get a new iPhone, a new Fitbit, and be born again.  Smiley Frustrated

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‎07-13-2017 17:05

In response to Freakonomics101

‎07-13-2017 17:05

This is a brand new charger 2. Fresh out the box. I never attached it to my phone because the app keeps crashing. The only way it doesn’t is if I turn off the Bluetooth. But I can sync it if the Bluetooth is off....

Thank you,
Rachel
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‎07-14-2017 07:17 - edited ‎07-14-2017 07:20

In response to Freakonomics101

‎07-14-2017 07:17 - edited ‎07-14-2017 07:20

Hi all!

I was having the same issue as everyone was describing here. I have a Charge 2 and an iPhone 7 plus with the 2nd public beta (15A5318g). I was receiving call notifications but I was not receiving text notifications. I tried resetting my Fitbit, deleting and reinstalling the Fitbit app, forgetting my Fitbit on Bluetooth, restarting my phone, and doing all of these options at once. None of these were successful.

 

However I FINALLY fixed the issue by resetting my iPhone settings. Here are the steps I took.

1. I deleted the Fitbit app.

2. I went into my Bluetooth settings and clicked on my Charge 2 and pressed "forget this device"

3. I reset my Charge 2 using the steps outlined here: https://help.fitbit.com/articles/en_US/Help_article/1186

4. I reset my iPhone. Go to iPhone settings app>reset>reset all settings. As explained by other before, this will not delete photos, apps, or text messages etc. but it will delete WiFi settings, reset sound settings, disable touch ID, delete apple pay information, and remove your wallpaper.

5. After the reset was complete, I re downloaded Fitbit, connected by device back to the Bluetooth, and enabled notifications in the Fitbit settings as well as on the Fitbit, and I am now getting my text notifications!

 

A lot of steps, and I'm not sure if all of them were necessary, but I did not want to have to reset my phone twice and finally it all appears to be working as it once was! I was as frustrated as you all were.

Hopefully this works for others too!

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‎07-14-2017 07:19 - edited ‎07-14-2017 07:21

In response to K10bro

‎07-14-2017 07:19 - edited ‎07-14-2017 07:21

Hope this helps!

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‎07-14-2017 07:29

In response to K10bro

‎07-14-2017 07:29

Can someone please tell me how to get out of this discussion!! I get 4-5 email per day on it!

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‎07-14-2017 11:13

In response to Tpd01942

‎07-14-2017 11:13

@Tpd01942 wrote:

Can someone please tell me how to get out of this discussion!! I get 4-5 email per day on it!

You can unsubscribe on top of the page 🙂

 

Capture.PNG

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‎07-14-2017 14:17

In response to K10bro

‎07-14-2017 14:17

Again, my problem is I haven’t been able to get the app to stop from crashing. I’ve reset my settings and still crashing. Not sure what to do. I can’t even sync it to my phone because the app crashes. My Fitbit still shows “please go to Fitbit.com/setup.

Thank you,
Rachel
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‎07-20-2017 09:52

‎07-20-2017 09:52

I just downloaded iSO 11 as a beta tester and now my Fitbit Blaze won’t sync. Any ideas. 

Thanks

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‎07-20-2017 10:21

In response to Donatodip

‎07-20-2017 10:21

@Donatodip wrote:

I just downloaded iSO 11 as a beta tester and now my Fitbit Blaze won’t sync. Any ideas. 

Thanks

Trying to uninstall the app, then re-install

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‎07-20-2017 11:25

In response to TwistMyMind

‎07-20-2017 11:25

@RaeRae1107, since you say that you are a beta tester, you should be powting your quesrion about your problems in the beta group, nkt here where we are using the final version. Please go to http://beta.fitbit.com Log into your beta account,  then follow the link to the beta group. This would be tye best way to receive help, yom may also contact the beta developers from their.

Best Answer

‎07-20-2017 12:04

In response to Rich_Laue

‎07-20-2017 12:04

@Rich_Laue wrote:

@RaeRae1107, since you say that you are a beta tester, you should be powting your quesrion about your problems in the beta group, nkt here where we are using the final version. Please go to http://beta.fitbit.com Log into your beta account,  then follow the link to the beta group. This would be tye best way to receive help, yom may also contact the beta developers from their.

@I think @RaeRae1107 meant iOS 11 beta tester. Best place to discuss iOS 11 is: https://forums.developer.apple.com/welcome

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‎07-20-2017 13:02

In response to TwistMyMind

‎07-20-2017 13:02

Rich,

What final version of iOS 11 are you using? The official iOS 11 hasn’t launched. All are beta.

Thank you,
Rachel
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‎08-10-2017 09:15

In response to Elvir

‎08-10-2017 09:15

I tried all the steps above.  No avail. 😟

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‎08-10-2017 10:06

In response to RaeRae1107

‎08-10-2017 10:06

@RaeRae1107 wrote:
Rich,

What final version of iOS 11 are you using? The official iOS 11 hasn’t launched. All are beta.

Thank you,
Rachel

I think he meant the Fitbit Beta 😉

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‎08-10-2017 10:38 - edited ‎08-10-2017 10:40

In response to TwistMyMind

‎08-10-2017 10:38 - edited ‎08-10-2017 10:40

Guys, of course everyone is talking about iOS 11, it's in the title. And sure, it is beta and errors are to be expected. But of the 269 apps currently installed on my iPhone, Fitbit is the only one that is essentially not working with iOS 11.

 

Also, what are the betas for? Exactly, for developers to make sure their apps work before the final release. For Fitbit to do nothing and just wait (?) until iOS 11 is being released to the public so millions of users will have that problem just does not make sense to me.

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