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iOS 13 Alta HR not syncing after upgrade

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‎09-26-2019 00:11

‎09-26-2019 00:11

My Alta HR will not sync after upgrade to iOS 13. Tells me to “turn on Bluetooth” Phone or Fitbit app is not finding Alta HR. Tried all the steps on the help forum No success 

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‎09-29-2019 08:47 - edited ‎10-13-2019 17:54

In response to Mcsa

‎09-29-2019 08:47 - edited ‎10-13-2019 17:54

I’m super happy you have things up and running again @Mcsa 😃 How about you @James.robson64 has this solved your issue as well. 

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‎09-26-2019 03:49

‎09-26-2019 03:49

Hello @James.robson64 
The best way to try and possibly solve your issue is to uninstall and then reinstall your Fitbit App. I know this seems redundant but reinstalling the app will also prompt a reconnection to pair correctly with your Fitbit App. You will not lose any data reinstalling the App. I say this because I’m reading that turning off then on your Bluetooth doesn’t always repair the problem.

 

😃 Please let me know if this solves your syncing issue 

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‎09-29-2019 00:44

In response to SunsetRunner

‎09-29-2019 00:44

  • Great advise, thank you. This worked fir me after updating to iOS 13. Now got my syncing back. 
Best Answer

‎09-29-2019 08:47 - edited ‎10-13-2019 17:54

In response to Mcsa

‎09-29-2019 08:47 - edited ‎10-13-2019 17:54

I’m super happy you have things up and running again @Mcsa 😃 How about you @James.robson64 has this solved your issue as well. 

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0 Votes

‎10-13-2019 13:50

In response to SunsetRunner

‎10-13-2019 13:50

Thanks, this worked. Completely deleting and reinstalling the app worked for me. My Fitbit syncs again. Thanks for your help

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‎10-13-2019 15:50

In response to James.robson64

‎10-13-2019 15:50

Great news @James.robson64 and @Mcsa!! I’m happy I was able to help!

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‎02-02-2020 11:06

In response to SunsetRunner

‎02-02-2020 11:06

I tried uninstalling and reinstalling as recommended and it still does not sync texts only calendar and phone calls. 

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