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iOS 2.24.1 MobileTrack Syncing Bug

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‎07-05-2016 14:22

‎07-05-2016 14:22

Fitbit MobileTrack syncing capabilities broke as soon as I updated to 2.24.1. I'm currently using an iPhone 6S (iOS 9.3.2). I've done all I can think of to troubleshoot. My steps are listed below. iOS Health Data App is recording all Walking Data Points. Please help!

- Manually sync (Account > MobileTrack > Sync Now)
- Remove and reinstall MobileTrack but blank prompt with "OK" pops up and MobileTrack does not install or download (Account > Set Up a Device > No Fitbit Yet? > Setup Your Fitbit iPhone > Loading... > blank prompt with "OK"
- Delete and reinstall Fitbit app
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‎07-12-2016 12:23

‎07-12-2016 12:23

@Dicquiloan Welcome to our Community! It seems that you have tried all of the available options to try to correct this issue. I would suggest you contact our Support Team for further assistance to see what they can tell you about this situation.

 

Let me know how it goes!

Alvaro | Community Moderator

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