iOS App Crash - Tile Migration Fail

[KateFitbit]

Update: Issue should now be resolved, please log and log back in if you are still having issues with the app. 

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Hey everyone! We are aware that the iOS app is crashing and hope to have it fixed very soon! Thanks very much for your patience as we get this resolved. 

[sophljones97]

I recently deleted and then reinstalled my fitbit app on iphone 7 and now it isn't showing any of the apps on the app for eg my steps, heart rate etc. It is blank and keeps saying 'Tile Migration Failed' and when I click on Discover, that is completely blank too. However, if I log into my other account, it is completely normal, it is just this account and I don't know why. I have rebooted fitbit, deleted the app again and reinstalled and still nothing.

[SophieGeurts180]

Same problem here! Fitbit app turns black when opening it. Nothing seems to work. Using my Iphone XR 

[bodhipuff]

Me too. Tried to uninstall and reinstall and it finally opened but gave me the same message.

[Westbee]

I’m having the exact same issue. And it worked fine 45 minutes ago, and then totally crashed. Tried restarting, force closing apps, deleting and reinstalling, nothing works. 

[SunsetRunner]

iOS version 12.3.1 Fitbit app loads when I try to sync my charge 3 it’s crashes  

[sandlerwray]

Same here- what do we do? My data is still recorded in the online app but everything disappeared from the new app!

[meganrc]

I had the same issue. It wouldn’t open the app except for a brief second and crash. I eventually reinstalled and now it opens, but there is a “tile migration fail”, and one of my info is on the dashboard. Just a blank screen under the header. 

[carlygivens]

Hello,

So I was tracking a walk today and my fitbit glitched and stopped working, I would try and go into the app to see how far I've walked and it would just shut down.  I tried force quitting it and that didn't work so I uninstalled it and reinstalled it.  Now NO tiles are showing up at all, and whenever I try and do anything it comes up with an error that says "Tile Migration Failed".  Literally nothing but a "Discover" button on my dashboard.  Is this part of the new dashboard?  I can't figure out how to get back to the old dashboard.

This is really making me angry so if anyone can help please let me know.

Carly

[AbbieM]

Hi! I seem to be having this problem too! I have the iPhone XR with the Fitbit HR and the message “tile migration failed” comes up! I did the usual turn on and off again then deleted and reinstalled the app and nothing changed!

[BrandiT17]

I’m having the exact same problem, my Fitbit is fine and my app was fine an hour ago, but now when I go to open it, it crashes and takes me to my home screen. I’ve also tried restarting my phone, closing all of my apps and so on but nothing has helped. I have the iPhone XR. 

[MrMarv]

I can confirm that it is probably related to syncing as if I enable "airplane mode" the app displays the cannot connect message but continues to track steps.

[Mel182]

Mine is as well 

[stidvc]

My blaze just started doing the same thing about an hour ago. Has worked flawlessly for a couple years now.

[jules19710421]

Mine is too

[jules19710421]

Mine say Tile Migration Failed?

[meganrc]

Something is going on with the app I think. Several are experiencing the same thing, including myself. 

[Galeh21]

Every time I open my app it closes immediately.  Not happy with this update.  May switch to apple watch. 😞

[S.Holton]

Same problem here too! Extremely annoying, hopefully just an app glitch! 

[rpaster]

I'm having the same problem.

[Mretinger]

Same issue. App synced successfully earlier today. Tried restarting app & iPhone but problem persists.