iOS App Crash - Tile Migration Fail

[KateFitbit]

Update: Issue should now be resolved, please log and log back in if you are still having issues with the app. 

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Hey everyone! We are aware that the iOS app is crashing and hope to have it fixed very soon! Thanks very much for your patience as we get this resolved. 

[eilah1x1]

i’ve had my fitbit verse since christmas of 2018 and it has been working and syncing fine until now. i went to sync my fitbit to my app after a workout and it said “tile migration failed.” i reset my phone, deleted and reinstalled the app, logged out and logged in, and removed my device from the app and made it re-sync and it still says “tile migration failed.” 

if someone could help, that would be awesome!

[SunsetRunner]

Have you tried uninstalling an reinstalling the app it worked for me 

[Klayte]

Deleting and reinstalling the app appears to work. 

[Mel182]

Uninstalling and reinstalling causes it to now have the tile migration failed error 

[MrMarv]

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@SunsetRunner wrote:

Have you tried uninstalling an reinstalling the app it worked for me 

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Actually I just restated airplane mode, opened the app, then turned airplane mode back on and it is now having no issues with syncing.

As an application developer for over 40 years, nothing much surprises me anymore.

[VickiK888]

I had the same issue and now it doesn’t work properly keeps saying tile migration failed 

[VickiK888]

Me too - same issue 

[Tascott]

Same problem here! 

[carc]

Exactly the same problem. It started with the app crashing non-stop. I’ve then:

1) closed the app and then tried to reopen. It didn’t work.

2) restarted the phone. It didn’t work.

3) force restarted the phone. No luck.

4) uninstalled the app and downloaded it again. Then I got to the nice “tile migration failed”. The app doesn’t crash, but it is all blank.

I’ve logged in my account and I see that there is data there.

[Tabby676]

Current version of app current version of IOS. App keeps crashing during synch.

[MFED11]

Same here! 

[SunsetRunner]

Having the exact same problem! 

[Emmalynch]

I’ve had the same issue but just gone back into the App Store and found there’s now an update- app works fine now

[nreyes03]

The same thing is happening to me

[Kirsty1618]

I am having the same problem maybe the app is down. Glad it’s just me! 

[Thelucybird]

I’m having exactly the same issue

[Whisperel]

I am having this same issue.  A box pops up saying “tile migration failed”  Please let me know.  I was just using it a few minutes ago while on the phone with Fitbit about my versa not working.  Now the app won’t load.  I turned off my phone and back on, I have all the updated software for my IOS.  

[Kellyz2019]

I’m having same issue! Just started maybe an hour ago. Clicked on the app and screen goes black. I have restarted phone twice and uninstalled app and reinstalled and now it states “tile mitigation failed” and none of my information is on screen. Click on “discover” and “tile mitigation failed” message appears again

[Natashasmith88]

I’ve had the same problem today. Tried exactly what you have 

[jules19710421]

Yes i have tried 4 times now. It is coming up with error code Tile Migration Failed?