iOS App Crash - Tile Migration Fail

[KateFitbit]

Update: Issue should now be resolved, please log and log back in if you are still having issues with the app. 

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Hey everyone! We are aware that the iOS app is crashing and hope to have it fixed very soon! Thanks very much for your patience as we get this resolved. 

[Steveau]

I am using Fitbit 2.95 (839) on iOS 12.3.1, syncing with Charge 3. In the last month or two the app has been inconsistently crashing when I open it. The app opens briefly then iOS returns me to the iOS home screen. When I try to open the app again it then usually works. I have reinstalled the app and restarted the phone with no improvement. No other apps have this issue. Any suggestions?

[LizzyFitbit]

Hi @Steveau, welcome on board! It's nice to see a new member around.

Thanks for bringing this to my attention, as well for the information provided. You've done a fantastic job with the troubleshooting steps! While this happens inconsistently, may I know if your phone is connected to WiFi or mobile data? Also, may I know your iPhone's model? Also, please try to force quit any app that has been opened on your phone, and open the Fitbit app. Let me know how it goes.

I look forward to your reply.

[Steveau]

The issue occurs when using both wifi and mobile data. I am using an iPhone 8. I had force quit all apps yesterday and the issue occurred again today. This time it occurred during the sync process.

[meganrc]

This morning my app kept crashing when I tried to open it. I then deleted and re-installed, and now it opens, but just says “Tile Migration Fail” after attempting to sync. The dashboard screen is basically blank. Anyone else experiencing this? Or have an idea what to do to fix it?

[Bye_Felisa]

Mine erased data yesterday and yes mine is giving me the same error message 

[meganrc]

Did you find a way to fix it?

[Evan-M]

When I open the app, I receive an error message that says “tile migration failed” and my dashboard is blank. When I refresh the dashboard, my Charge 2 is still able to sync, but no tiles or data are visible. I deleted and reinstalled the app, but the issue continued to happen. You can view a screenshot at the link below. 

https://imgur.com/gallery/Qywc5Ke

[meganrc]

I just posted the same thing lol. I don’t have a solution, but it’s not just you. 

[MCMarshy]

I am having the same problem. The app started crashing, so I uninstalled and re-installed, and now it's saying "Tile Migration Failed" and no data shows anywhere. Did the app crash?

[VickiK888]

I had to take the app of my iPhone 8 Plus as it kept crashing - now it’s reinstalled I keep getting tile migration failed. 

Tried uninstalling and adding again but still no luck  

[Louisedixon]

Same here. It kept crashing so I uninstalled and reinstalled and now nothing loads and all my friends on it have vanished. I’m guessing an issue with the new update!

[MCMarshy]

Yep, same issue. No resolution yet.

[robumpleby]

Same experience here

[Bye_Felisa]

Not yet. Must be an app glitch 

[Evan-M]

Yes, it crashed every time I tried to open it and that is when I reinstalled the app. Then, after reinstalling, the error message appeared. 

[Lippylisa]

I recently updated my Fitbit to start using it. On today it says File Migration failed. So it won’t show anything on that page on my phone. Nothing shows on discovery either! Please help! 

[SunsetRunner]

Same problem here

[maryfws]

I am having the same issue. I have an iPhone SE with 12.3.1 and have never had an issue with the app (have used it for years). This morning at 10:00AM it was fine, this afternoon it crashed and has not worked properly since. It opens just long enough to start syncing and then closes and goes back to my home screen. I've turned the phone off and on and tried unistalling and reinstalling the app to no avail.

[Klayte]

I am having the same issue ... have tried turning the phone off and on ... no luck.  Any other suggestions?