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iOS App Locks Up on Password Paste

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‎11-29-2016 07:45

‎11-29-2016 07:45

I use a password manager for all my passwords, which means that I just copy and paste them and don't even know or see what they are. The current version of the FitBit App for iOS does not allow me to do this. The app totally locks up when I try to paste into the password field of the login screen.
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‎11-30-2016 04:40

‎11-30-2016 04:40

Hello @bauerej and welcome!, it's always nice to see new faces in the Community. Smiley Happy

 

I was trying to replicate the situation you described but in my case the Fitbit app did let me paste a password on the box and log in. Have you tried forceclosing the app by double-tapping the home button and swiping up the app, then open it again? Also, have you tried restarting your phone? If that doesn't do the trick, please uninstall and reinstall the app and try to log in once more.

 

Give it a try and keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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