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iOS App touchscreen stopped working

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‎05-17-2020 14:18 - last edited on ‎05-18-2020 18:22 by

‎05-17-2020 14:18 - last edited on ‎05-18-2020 18:22 by

The touchscreen on the IOS app stopped working.  How can this be fixed?

 

 

Moderator edit: subject for clarity

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‎05-18-2020 18:22

‎05-18-2020 18:22

Hi @ryckryck, it's nice to see you again in our Community Forums. 

 

I am sorry to hear the touchscreen on the iOS app stopped working. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

If the issue persists, please uninstall and reinstall the app. I recommend to sync your device before doing it. 

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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