03-15-2016 09:59 - edited 05-25-2016 11:28
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03-15-2016 09:59 - edited 05-25-2016 11:28
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Fitbit Update 3/22
Fitbit iOS App version 2.20.1 should resolve this problem. If you haven't already updated, click here to be redirected to the iOS App Store.
Fitbit Update 3/15
It has come to our attention that some iOS users are reporting that tiles are missing from their dashboard after updating to version 2.20 of the Fitbit iOS App. For users who are experiencing this issue, I would recommend the following:
1. Make sure that your iOS device is connected to the internet.
2. Force quiting the App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > and then swipe on the preview to force close.
3. Restart the App.
If the troubleshoots for some reason are ineffective, users are still able to see their fitness data on Fitbit.com.
Our team is currently working on a fix for this issue and I will be sure to post updates in this thread as they become available.
03-14-2016 07:42
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03-14-2016 07:42
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03-14-2016 15:35
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03-14-2016 15:35
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Welcome to the Fitbit Community @fenchurch1. It's great to have you here. This behavior sounds weird. Please try setting up your tracker as a replacement device. If this doesn't work, it could be a good idea uninstalling and reinstalling the Fitbit app. Rest assured, none of these workarounds will affect your data. Let me know how it goes.
Thanks for stopping by, see you around.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

03-14-2016 19:01
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03-14-2016 19:01
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03-15-2016 00:22
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03-15-2016 00:22
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It's particularly frustrating as it's the steps tile that is disappearing and the device tile so it doesn't sync my steps for the challenges.

03-15-2016 03:47
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03-15-2016 03:47
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Weirdly they all reappeared about 1/2 hour later but are gone again this morning. This is clearly a glitch in the app.

03-15-2016 04:18
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03-15-2016 04:18
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03-15-2016 04:58
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03-15-2016 04:58
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I looked at the account section and my device is not listed and adding it as a new device has come up with 'request failed: forbidden (403)

03-15-2016 05:17
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03-15-2016 05:17
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03-15-2016 06:20
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03-15-2016 06:20
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So now I have tried everything you suggested 😕

03-15-2016 07:30
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03-15-2016 07:30
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03-15-2016 10:33
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03-15-2016 10:33
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03-15-2016 11:13
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03-15-2016 11:13
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@Lead Just to double check, when you:
1. Click the "Account" button in the bottom right-hand corner.
2. Click the tile with the tracker you want to sync at the top of the App.
3. Scroll to the very bottom, you don't see a "Sync Now" button or the status of current sync under the "All-Day Sync" toggle?
Please keep me posted!

03-15-2016 13:36
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03-15-2016 13:36
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03-15-2016 13:50
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03-15-2016 13:50
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Sent from my iPhone
03-15-2016 13:52
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03-15-2016 13:52
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Sent from my iPhone

03-15-2016 22:54
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03-15-2016 22:54
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03-15-2016 23:35
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03-15-2016 23:35
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03-16-2016 00:37
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03-16-2016 00:37
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Exactly the same problems for me, started three days ago. On my iPhone as well as the Dashboard on the web. Frustrating!
03-16-2016 09:57
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03-16-2016 09:57
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So far no more disappearing tiles/device. It does this weird twitching thing when I first open the app back up, but everything stays in place & working otherwise. Don't know if it will work for you all but worth a shot.

