iOS Exercise Log Not Updating

[DerrickS]

Fitbit Update 4/29
Please update to Fitbit iOS App version 2.22 if you haven't already. This App update should help with iOS exercise logs not updating. Click here to be redirected to the iOS App Store.

Fitbit Update 3/24
It was brought to our attention that some users' workouts aren't showing up on their iOS activity log, but are showing up on their Fitbit.com activity log.

This is a known issue that our team is currently investigating. Thanks in advance for everybody's patience.

[Wgogle]

Manually logging a custom exercise within the app does not sync, and there is no place within the app to log calories.

Heart rate is only shown in the app, and if it won't sync the exercise within the app, the heart rate during the exercise does not show up on the PC version of the dashboard. The features that set Fitbit apart from the rest have glitches during software revisions.

If it was business software, it would get rolled back to a version that was known to work. Are the consumers less important than the business?

Sent from my iPad

[CCG3]

Thanks for the response. However, my problem is the opposite. I enter
exercise manually on the app but it never seems syncs to the "cloud". So it
is an orphan activity on the iPad or iPhone where I entered it.

[Letty68]

My Fitbit has stopped tracking my steps and will not sync

[DerrickS]

@Letty68 Welcome to the Community!

I'd recommend re-pairing your tracker to your account using the replacement setup process, this should definitely help you out. Click here for instructions.

@CCG3 @Wgogle The iOS exercise log not updating is also a known issue that is currently being worked out. I'd recommend keeping an eye on this thread for updates about the issue.

[GMichael]

Hi Derrick - I actually tried re-pairing (twice), as well as deleting and re-downloading the entire app ... to no avail. Manually entered "Elliptical trainer"  entries (the only ones I seem to be having this problem with) still refuse to sync if I enter them on the app ... but sync back to the app if I re-enter them on the web page.

Sorry for the bad news.

[Letty68]

Hi Derrick
I have tried your recommendation and my Fitbit will not sync.

Sent from my iPhone

[Pthurman]

Glad to know it's a known issue dating back to March. It's hard to compete with friends when it is not updated. Yes it is tracking on my personnel Fitbit sight but it's not the same. I hope this is a priority to fix this issue

[Browndog]

Having same problem, but only with stationary bike (so far). I've not only deleted and reinstalled the app, I purchased a NEW phone AND a new zip.

[Browndog]

No. Repairing does not help. Neither does reinstalling the app, buying a new Fitbit, or purchasing a new phone. The app software is the problem.

[DerrickS]

Hi everybody,

I would recommend updating to iOS App version 2.22 if you haven't already. This App update should help with iOS exercise logs not updating.

Click here to be redirected to the iOS App Store.

[Geoguider25]

Hi Derrick, I have updated to the new version and it's still not syncing from the app.

[lmarie]

Updated to the new app version and still getting the red not synced error

[GMichael]

Same here ... app updated - zero change in behaviour/performance. Still refuses to syn Elliptical trainer, after 6-7 weeks. C'mon guys - sort it out!

[Emschaub]

I went for a run today-- almost 6 miles. I was using the fitbit app with the GPS to log this run. The map shows the correct route and even the distance and rate are proper. What is missing is the calories and steps! The only theory I have is that I took off my fitbit flex and let it sit on the table and it thought I was sleeping. Anyone else have this problem?

[Browndog]

Just updated Fitbit app, still not updating. Why is this so hard? The whole efficiency thing goes out the window when we have to go to the website to enter information we should be able to enter with the app.

[Browndog]

Didn't help in the least. Head back to the drawing board folks.

[Moregelen]

I've been having the same issue! Figured out today that if I don't have it plugged into power it won't sync. Plug it back into power and tapping the try again works. Was able to sync my old stuff thankfully. It's annoying but I usually plug into the car charger on my way home anyway...
Hopefully that works for you, otherwise I probably just got lucky this time!

[dafydd]

Getting on the list.

Charge HR v122

iOS app 2.22.1 (495).

If I go for a run with GPS tracking on, and then sync with the Charge HR, I get two simultaneous exercise entries in the app. The GPS entry shows route and pace, the Charge HR entry shows heart rate and calories burned.

Yesterday was the first time this occurred. Today is the second.

I have tried exiting ( double tap the button and swipe up ) the app and restarting the phone. Yesterday a phone restart appeared to help. Today is does not.

Thanks!

David

[dafydd]

I've also noticed that the "waiting" spinny at the top left corner of my iPhone will do around five "attempt to contact" flashes (spin for second and disappear) when I try to sync. I realize that's not the best troubleshooting information every, but it causes me to wonder if the synchronization is getting hung up trying to contact the FitBit API?

[andomar]

I had exactly the same behavour today for the first time.

No chance to get rid of the red "not synced" and to get the gps-track synced to web.

😞

Using the same software-versions as you on iPhone 4s.