03-24-2016 09:53 - edited 04-29-2016 11:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



03-24-2016 09:53 - edited 04-29-2016 11:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Fitbit Update 4/29
Please update to Fitbit iOS App version 2.22 if you haven't already. This App update should help with iOS exercise logs not updating. Click here to be redirected to the iOS App Store.
Fitbit Update 3/24
It was brought to our attention that some users' workouts aren't showing up on their iOS activity log, but are showing up on their Fitbit.com activity log.
This is a known issue that our team is currently investigating. Thanks in advance for everybody's patience.
04-24-2016 18:52
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-24-2016 18:52
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Heart rate is only shown in the app, and if it won't sync the exercise within the app, the heart rate during the exercise does not show up on the PC version of the dashboard. The features that set Fitbit apart from the rest have glitches during software revisions.
If it was business software, it would get rolled back to a version that was known to work. Are the consumers less important than the business?
Sent from my iPad

04-25-2016 01:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-25-2016 01:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
exercise manually on the app but it never seems syncs to the "cloud". So it
is an orphan activity on the iPad or iPhone where I entered it.

04-26-2016 03:31
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-26-2016 03:31
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-26-2016 11:00
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



04-26-2016 11:00
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
@Letty68 Welcome to the Community!
I'd recommend re-pairing your tracker to your account using the replacement setup process, this should definitely help you out. Click here for instructions.
@CCG3 @Wgogle The iOS exercise log not updating is also a known issue that is currently being worked out. I'd recommend keeping an eye on this thread for updates about the issue.

04-26-2016 17:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-26-2016 17:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi Derrick - I actually tried re-pairing (twice), as well as deleting and re-downloading the entire app ... to no avail. Manually entered "Elliptical trainer" entries (the only ones I seem to be having this problem with) still refuse to sync if I enter them on the app ... but sync back to the app if I re-enter them on the web page.
Sorry for the bad news.

04-27-2016 04:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-27-2016 04:04
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I have tried your recommendation and my Fitbit will not sync.
Sent from my iPhone

04-27-2016 14:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-27-2016 14:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-28-2016 04:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-28-2016 04:42
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-28-2016 04:44
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-28-2016 04:44
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
04-29-2016 11:22 - edited 04-29-2016 11:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post



04-29-2016 11:22 - edited 04-29-2016 11:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hi everybody,
I would recommend updating to iOS App version 2.22 if you haven't already. This App update should help with iOS exercise logs not updating.
Click here to be redirected to the iOS App Store.

04-29-2016 11:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-29-2016 11:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
04-29-2016 14:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

04-29-2016 14:40
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Updated to the new app version and still getting the red not synced error
05-01-2016 14:58
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-01-2016 14:58
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Same here ... app updated - zero change in behaviour/performance. Still refuses to syn Elliptical trainer, after 6-7 weeks. C'mon guys - sort it out!
05-12-2016 19:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-12-2016 19:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I went for a run today-- almost 6 miles. I was using the fitbit app with the GPS to log this run. The map shows the correct route and even the distance and rate are proper. What is missing is the calories and steps! The only theory I have is that I took off my fitbit flex and let it sit on the table and it thought I was sleeping. Anyone else have this problem?

05-13-2016 06:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2016 06:06
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2016 06:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2016 06:08
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
05-13-2016 18:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-13-2016 18:54
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hopefully that works for you, otherwise I probably just got lucky this time!
05-15-2016 20:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-15-2016 20:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Getting on the list.
Charge HR v122
iOS app 2.22.1 (495).
If I go for a run with GPS tracking on, and then sync with the Charge HR, I get two simultaneous exercise entries in the app. The GPS entry shows route and pace, the Charge HR entry shows heart rate and calories burned.
Yesterday was the first time this occurred. Today is the second.
I have tried exiting ( double tap the button and swipe up ) the app and restarting the phone. Yesterday a phone restart appeared to help. Today is does not.
Thanks!
David
05-16-2016 09:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-16-2016 09:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I've also noticed that the "waiting" spinny at the top left corner of my iPhone will do around five "attempt to contact" flashes (spin for second and disappear) when I try to sync. I realize that's not the best troubleshooting information every, but it causes me to wonder if the synchronization is getting hung up trying to contact the FitBit API?

05-16-2016 13:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

05-16-2016 13:23
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I had exactly the same behavour today for the first time.
No chance to get rid of the red "not synced" and to get the gps-track synced to web.
😞
Using the same software-versions as you on iPhone 4s.

