iOS Exercise Log Not Updating

[DerrickS]

Fitbit Update 4/29
Please update to Fitbit iOS App version 2.22 if you haven't already. This App update should help with iOS exercise logs not updating. Click here to be redirected to the iOS App Store.

Fitbit Update 3/24
It was brought to our attention that some users' workouts aren't showing up on their iOS activity log, but are showing up on their Fitbit.com activity log.

This is a known issue that our team is currently investigating. Thanks in advance for everybody's patience.

[tomandandy]

IOS App still not syncing exercise activities with fitbit.com even after the update. Still getting red "not synced" error. Any update on when this will be fixed?

[dafydd]

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@dafydd wrote:

Getting on the list.

Charge HR v122

iOS app 2.22.1 (495).

If I go for a run with GPS tracking on, and then sync with the Charge HR, I get two simultaneous exercise entries in the app. The GPS entry shows route and pace, the Charge HR entry shows heart rate and calories burned.

Yesterday was the first time this occurred. Today is the second.

I have tried exiting ( double tap the button and swipe up ) the app and restarting the phone. Yesterday a phone restart appeared to help. Today is does not.

Thanks!

David

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A further update: I was not sync'ed this morning, and I neglected to check for sync before I went for a walk this afternoon. As with yesterday, my iPhone app was tracking my GPS route and my Charge HR was tracking steps and heart rate. 

When I finished the walk, I found that today's *and yesterday's* entries had synchronized.

I'll keep monitoring, and figuring out patterns...

[CCG3]

For me it's now been two months with no resolution. It must be a Humpty
Dumpty problem. It broke and Fitbit can't put it back together. But
software is not an egg, so what's up with this?

[Julied75]

Since6th may none of my activity is on either my phone or the online tracker. It shows the device as paired, and syncs but doesn't update. It is getting frustrating now.

[Browndog]

Fitbit, following a hint dropped by an earlier poster, I plugged my phone in and then added an exercise. It updated. This was the first successful update from the App since March. It also suggests to me that the App either draws too much power or has our phones convinced that it's drawing too much power. Maybe your techs should explore this avenue?

[Browndog]

Take back what I just reported. My exercise DID NOT log while the phone was plugged in. It just took longer for the error message to appear.

[Moregelen]

Well, looks like I was just getting lucky. My GPS tracked activity from this morning won't sync. Reboot didn't help, being on WiFi didn't help, and being plugged in didn't help. Can't get it to sync.

- sent from my phone -

[Kageylady]

I have done everything you said to do and it still does not sync from my iPhone to my fitbit dashboard.  I have had this problem ever since I upgraded to Fitbit 2.22.1(495).  It seems that everytime I do an upgrade, I start all kinds of issues with the app on IOS

[tomandandy]

For me also, the exercises that will not sync are custom exercises. This should help them to find a solution.

[RunnerDad]

Adding to what seems the right thread - 

Along with repeated crashes of the iOS app (v. 2.22.1(495) on iPhone 6 with iOS v 9.31) which have caused me to lose several workouts, now encountering sync issues where is appears there is a bifurcation between the GPS data for my run and the Charge HR data attributes (heart rate, time, steps).  After several attempts the Data File synced, but the GPS file would not.  Restarting app (advice from Twitter-feed support) did not resolve - deleting app and reinstalling led to loss of non-synced GPS file (which my Strava feed relies on to track my exercise).

There would appear to be a progressive fragmentation in the functionality and code in the Fitbit app - making the Fitbit ecosystem less appealing.  The lack of transparency in the moderator responses does not build confidence that this issue is being addressed.

Ideas?

[dafydd]

---

@dafydd wrote:

Getting on the list.

Charge HR v122

iOS app 2.22.1 (495).

If I go for a run with GPS tracking on, and then sync with the Charge HR, I get two simultaneous exercise entries in the app. The GPS entry shows route and pace, the Charge HR entry shows heart rate and calories burned.

Yesterday was the first time this occurred. Today is the second.

I have tried exiting ( double tap the button and swipe up ) the app and restarting the phone. Yesterday a phone restart appeared to help. Today is does not.

Thanks!

David

---

Since my last update, I've upgraded the app to 2.23 (517).

Tonight, another walk is still split into iOS/GPS and Charge HR segments, without synchronization. I'll walk again tomorrow in a different area, and see if I can get the "two for one" synchronization again...

[tketcher]

Yeah my iPHONE app is synced with an Employee Site so this is Costing me money on top of being really annoying and one of the Top Reasons I bought a Fitbit instead of something else. Might be time to cut my losses and investment in Fitbit. 

[RedHedd]

Yup, same here - still not syncing, but LOOK we have a new Dashboard! Please fix the function, then apply makeup.  Thank you.

[meliss59]

I am having the same issue with exercise not syncing. This is the 3rd time I have had this problem. It just keeps saying it is loading activity stats. I have tried all steps alreay listed but nothing has worked. I am attaching a screenshot of today's walk where you will see, that it is tracked but will not give me the steps or activity time. 

[Wgogle]

Auto exercise detection and logging is getting worse and worse over time. None of the update history reflects that changes have been made to correct this. Today the app synch reflected 6905 steps, 637 calories burned and 45 minutes in aerobic heart rate zone over the hour and a half that I worked out. No exercise was logged, so I had to go add up each of the 15 minute calorie counter bar cause to be able to get the exercise logged with information that is all housed in the app.

If the Auto button for calories in the Log Activity screen is supposed to do something, it doesn't. The data is in the app, but it does not pull in.

CHARGE HR, iOS 9.3.2, Fitbit app ver. 2.24.1, updated 6/30/16, made auto activity detection worse.

[dafydd]

Hi, Wgogle,

Auto-detection is an issue probably deserving of its own thread. It's not quite the same set of circumstances as a failure to synchronize watch-based exercise/step/HR tracking with App-based GPS/route tracking. In my case, at least, I'm specifically identifying walks and runs as I take them, and having difficulty getting the GPS track and the step track to line up.

Good luck!

dafydd

[dafydd]

I'm now at App version 2.24.1 (535). Earlier in the week, I had shut off and restarted my iPhone to see if that had an effect. I believe that was before the upgrade, so I was still at 2.23.1 at the time. When I restarted the app after the power cycle, the two outsiding synchronizations hooked up after about .... 2 minutes, I guess? That includes an outstanding synchronization that was several days old. So, it wasn't immediate, but it was fast enough for me to think this was just networking over cell signal slow, not app slow.

So far, synchronization of Charge HR data with app GPS data seems to be keeping up over the last couple days.

So, for those still having challenges with synchronization and at the current app version, try power cycling your device, and see if it flushes itself out now.

dafydd

[tbates22]

I just bought a Fitbit Charge HR.  My only options to track an exercise are Run, Walk or Hike.  I can manually input what I do and for how long but I want to be able to track it, not manually enter it.  Does anyone know how to add more exercises? It is so dumb to only have 3 options.

[dafydd]

---

@dafydd wrote:

Getting on the list.

Charge HR v122

iOS app 2.22.1 (495).

If I go for a run with GPS tracking on, and then sync with the Charge HR, I get two simultaneous exercise entries in the app. The GPS entry shows route and pace, the Charge HR entry shows heart rate and calories burned.

Yesterday was the first time this occurred. Today is the second.

I have tried exiting ( double tap the button and swipe up ) the app and restarting the phone. Yesterday a phone restart appeared to help. Today is does not.

Thanks!

David

---

Now on:

iOS v.9.3.3

FitBit App v.2.25 (545)

Charge HR v.122

I think the trend is that longer exercise stretches are harder to sync. I have a 2-hour exercise that's three weeks old that still hasn't sync'ed despite newer, shorter walks and runs that have successfully sync'ed. I'm worried about the three-week one, because that unsync'ed data has to fall off the back end at some point, right?

In any case, I now have three long exercise sets that aren't sync'ing, and they're getting more and more stale as time goes on.

[CCG3]

It is shameful that four months after I first reported this syncing problem
it still has not been fixed.