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iOS Fitbit app cannot login - web works

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‎08-15-2019 07:08

‎08-15-2019 07:08

Hello.  

 

My Fitbit app says incorrect email or password whenever I try to login.  It works fine on the web.  I’ve uninstalled, rebooted my phone, re-installed and it still doesn’t work.  I even tried the app on a device that never had the app and it’s the same problem.   How do I get the app to accept the valid credentials?

 

Thanks!

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‎08-16-2019 11:00

‎08-16-2019 11:00

Hi @GetWalking - It would be best for you to contact Support directly regarding this issue. 

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