iOS app crash 3.6

[KateFitbit]

Update 9/17/2019: We have released iOS app version 3.6.1 to all users. Please update your app to this version. It is recommended to all experiencing continuous crashes and should resolve this issue. 

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Hi Everyone - I've merged several posts together. 

We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.

To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again. 

If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Dannelle_Renee]

Go to the App Store and update the app. It resolved the issue.

Sent from my iPhone

Sent from my iPhone

[MarionBC]

That‘s s load of nonsense- the problem has not been rectified!


Sent from my iPhone

[MarionBC]

This has not resolved the problem- still ongoing- no syncing!


Sent from my iPhone

[carlapage]

Just did and it worked. Still not connecting with other apps; e.g., WW.

[Dannelle_Renee]

I’m sorry, I can’t help there...maybe the WW Community can shed some light on it for you. Good luck!

Sent from my iPhone

[Nanaof7]

My is syncing to WW. It worked after uninstalling and reinstalling.

[Dannelle_Renee]

Google syncing issues with whatever type Fitbit you have. It could be as simple as turning off Bluetooth and reconnecting...or shut down your Fitbit for 5 mins and turn back on. Sometimes that works on mine.

Sent from my iPhone

[EugenieRose]

Deleted Fitbit App from my iPhone 7 and reinstalled on the App Store and it works now.  I did not lose any data despite the warning on my iPhone that said I would when I deleted it.

[carbuff]

Ours works now, since they updated the app to 3.6.1.

Didn't need to uninstall the app or anything.

[dreamsocean]

do not log out you will lose all your info.  right now even tho i can't see it my fit bit is tracking and when app is back up ill get to see it  - so ive been told. . I think it is going to be a while. 

[ValerieM]

Same Here

[dreamsocean]

yes . I wish i hadn't updated .... i phone 7. blank screen with Fitbit at top. 

[jtemp418]

Can you send us an email when this is resolved so we don't have to keep checking the forum?

[RoseTom1975]

Things seem to be working with TODAY’S update. Hopefully it will stay that way.

Sent from my iPhone

[dreamsocean]

I hear you but we must have faith and walk! or run! but take those steps! 

[Moneychuks]

I followed the steps, opened the discover tab and still can not open the sleep tile in the well and fitness stats

Sent from my iPhone

[JackieSJ]

Hi, I have a Charge 2 on Android, everyone is talking about the new update.  Where do I find the update on the App or is this update not for Android?

[10000miles]

I tried to install the latest version of the fitbit app on my phone and it simply won't let me do that.  When I click on install, a window comes up and then disappears.  Hope you get the problem solved soon.  

[Scuddem]

Same issues here today- try to open app and it just snaps shut.  So you are saying we will not lose all the previous data if we reinstall the app ? Just want to make sure!

[BlueMoonLake]

Thank you for correcting the crashing app issue.  I updated the app on my iPhone 7 and its working perfectly now.