09-16-2019 14:18 - edited 09-17-2019 09:39
09-16-2019 14:18 - edited 09-17-2019 09:39
Update 9/17/2019: We have released iOS app version 3.6.1 to all users. Please update your app to this version. It is recommended to all experiencing continuous crashes and should resolve this issue.
Hi Everyone - I've merged several posts together.
We're aware of an issue that may cause some iOS users to experience a continuous crash when trying to open the app after updating to version 3.6.
To resolve this, please try to uninstall and reinstall the app from the app store. Even if you have tried this previously, please try again.
If this does not work, our team is working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
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Answered! Go to the Best Answer.
09-17-2019 12:41
09-17-2019 12:41
09-17-2019 12:41
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09-17-2019 12:43
09-17-2019 12:43
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09-17-2019 12:43
09-17-2019 12:56
09-17-2019 12:56
09-17-2019 12:59
09-17-2019 12:59
My is syncing to WW. It worked after uninstalling and reinstalling.
09-17-2019 12:59
09-17-2019 12:59
09-17-2019 13:03
09-17-2019 13:03
Deleted Fitbit App from my iPhone 7 and reinstalled on the App Store and it works now. I did not lose any data despite the warning on my iPhone that said I would when I deleted it.
09-17-2019 13:03
09-17-2019 13:03
Ours works now, since they updated the app to 3.6.1.
Didn't need to uninstall the app or anything.
09-17-2019 13:08
09-17-2019 13:08
do not log out you will lose all your info. right now even tho i can't see it my fit bit is tracking and when app is back up ill get to see it - so ive been told. . I think it is going to be a while.
09-17-2019 13:09
09-17-2019 13:09
Same Here
09-17-2019 13:10
09-17-2019 13:10
yes . I wish i hadn't updated .... i phone 7. blank screen with Fitbit at top.
09-17-2019 13:11
09-17-2019 13:11
Can you send us an email when this is resolved so we don't have to keep checking the forum?
09-17-2019 13:11
09-17-2019 13:11
09-17-2019 13:13
09-17-2019 13:13
I hear you but we must have faith and walk! or run! but take those steps!
09-17-2019 13:21
09-17-2019 13:21
09-17-2019 13:22
09-17-2019 13:22
Hi, I have a Charge 2 on Android, everyone is talking about the new update. Where do I find the update on the App or is this update not for Android?
09-17-2019 13:52
09-17-2019 13:52
I tried to install the latest version of the fitbit app on my phone and it simply won't let me do that. When I click on install, a window comes up and then disappears. Hope you get the problem solved soon.
09-17-2019 13:54
09-17-2019 13:54
Same issues here today- try to open app and it just snaps shut. So you are saying we will not lose all the previous data if we reinstall the app ? Just want to make sure!
09-17-2019 14:02
09-17-2019 14:02
Thank you for correcting the crashing app issue. I updated the app on my iPhone 7 and its working perfectly now.