iOS app not working

[BrandyRagan]

My app will not load for over two weeks. My phone is updated, the app is updated. I have tried all steps listed in similar posts including reinstalling. I pay for Fitbit Premium and I cannot access my account. That’s a lot of money wasted. 

Moderator edit: updated subject for clarity

[FatimaFitbit]

Hi there @BrandyRagan!

A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and for all your efforts. I'm sorry to hear that your app is not loading. 

A new version of the Fitbit app is coming soon (the 4.32). Please check if you can update it.

If you don't have access to your account you can try to reset the Fitbit password this way: 

• Log out of the Fitbit app.
• Tap Log In "Forgot your password?"
• Enter your email address and tap Send Reset Email.
• An email is sent to the email address you entered.
• If you don't receive the email, it's possible that you entered your email address incorrectly or the email went to your Spam or Junk folder. Try completing this step again and check all your email folders.
• Click the link in the password reset email. This link takes you to our mobile website.
• Enter your new password and tap Set.
• Return to the Fitbit app and log in using your new password.
• If you have your account linked to Google please view: How do I change or reset my Fitbit password? 

[BrandyRagan]

I know my password—that’s how I logged in to Keane this question. I am also updated to version 4.32 already. It did not help. What should I try next, or should I seek a refund for my membership that I cannot use?

[FatimaFitbit]

Hi @BrandyRagan! Thank you for your answer and your efforts.

I'm sorry for the misunderstanding. Have you already tried to restart your phone and your Fitbit?

[BrandyRagan]

Yes, I restarted the phone, and I uninstalled and reinstalled the app. The app is updated to the most recent version.