iOS update causing problems with Flex 2

[joeb22]

I updated my iPhone 8+ to iOS 13.4.1 today and my flex 2 went nuts. It doesn't record all my steps, it won't sync when I pull down the screen, it didn't count my calories burned on my exercise correctly, it didn't record one of my hourly 250 step walks (thought it reminded me to move), and it is not deducting any calories burned from the total other than the incorrect ones during the exercise. What is going on?

Moderator edit: subject for clarity

[LiliyaFitbit]

Hi @joeb22, it's nice to see you again in our Community Forums. I am sorry for the delayed response. 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Flex 2. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since your tracker is not syncing, it could be the reason of the issues you're having. You can find the complete troubleshooting instructions to resolve the syncing issue in this help article: Why won't my Fitbit device sync?

Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions. 

Keep me posted on the outcome. I'll be around if you have any additional questions.

[joeb22]

Hi, LiliyaFitbit. The problem was a Bluetooth problem. After upgrading, the symptoms I listed all happened and a few more. Turns out the phone and Flex 2 weren’t communicating. I had to tell Bluetooth to forget this device and then re-pair the device and the phone. When I did that all the data that wasn’t showing, showed up. My version of the app is 3.20.1. That update didn’t, however, fix the problem with the calories not showing up in the right place and the lack of a decimal when entering custom foods. I would have thought by now that would’ve been fixed.  What’ the status of that? That problem is a pain, especially when foods don’t show in the database.



Joe