05-12-2020 08:51 - last edited on 05-21-2020 19:20 by LiliyaFitbit
05-12-2020 08:51 - last edited on 05-21-2020 19:20 by LiliyaFitbit
I updated my iPhone 8+ to iOS 13.4.1 today and my flex 2 went nuts. It doesn't record all my steps, it won't sync when I pull down the screen, it didn't count my calories burned on my exercise correctly, it didn't record one of my hourly 250 step walks (thought it reminded me to move), and it is not deducting any calories burned from the total other than the incorrect ones during the exercise. What is going on?
Moderator edit: subject for clarity
05-21-2020 19:18
05-21-2020 19:18
Hi @joeb22, it's nice to see you again in our Community Forums. I am sorry for the delayed response.
I appreciate your participation in the Forums and sharing the issues you're experiencing with your Flex 2. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since your tracker is not syncing, it could be the reason of the issues you're having. You can find the complete troubleshooting instructions to resolve the syncing issue in this help article: Why won't my Fitbit device sync?
Our team has recently released a new version of the Fitbit app. Please make sure you have downloaded the new version by following these instructions.
Keep me posted on the outcome. I'll be around if you have any additional questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
05-22-2020 08:40
05-22-2020 08:40