12-29-2019 16:51
12-29-2019 16:51
Hello I have a inspire hr that is 4 months old, bought in September. I had the Fitbit app installed on my old iPhone SE. I have now upgraded to a iPhone 11 and the phone will not sync with the fitbit( no device found). I have tried restarting my Fitbit and phone but nothing is fixing this problem!
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12-29-2019 16:57
12-29-2019 16:57
Hello and welcome to the Fitbit Community @Arsondawg
Hopefully I can help. Most issues with syncing after upgrading your phone is forgetting to unpair your Fitbit Tracker from the original phone. Failing to do so can cause conflicts. If that is not the issue try restarting your Fitbit Inspire to see if that solves the problem. Look here for proper restarting instructions: https://help.fitbit.com/articles/en_US/Help_article/1186
😃 Hopefully this helps. Please let me know
12-29-2019 16:57
12-29-2019 16:57
Hello and welcome to the Fitbit Community @Arsondawg
Hopefully I can help. Most issues with syncing after upgrading your phone is forgetting to unpair your Fitbit Tracker from the original phone. Failing to do so can cause conflicts. If that is not the issue try restarting your Fitbit Inspire to see if that solves the problem. Look here for proper restarting instructions: https://help.fitbit.com/articles/en_US/Help_article/1186
😃 Hopefully this helps. Please let me know
12-29-2019 17:57
12-29-2019 17:57
Thank very much, syncing now
12-29-2019 18:01
12-29-2019 18:01
Fantastic @Arsondawg! Happy Stepping! 😃