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iPhone 11 syncing

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‎12-29-2019 16:51

‎12-29-2019 16:51

Hello I have a inspire hr that is 4 months old, bought in September. I had the Fitbit app installed on my old iPhone SE. I have now upgraded to a iPhone 11 and the phone will not sync with the fitbit( no device found). I have tried restarting my Fitbit and phone but nothing is fixing this problem!

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‎12-29-2019 16:57

‎12-29-2019 16:57

Hello and welcome to the Fitbit Community @Arsondawg 

Hopefully I can help. Most issues with syncing after upgrading your phone is forgetting to unpair your Fitbit Tracker from the original phone. Failing to do so can cause conflicts. If that is not the issue try restarting your Fitbit Inspire to see if that solves the problem. Look here for proper restarting instructions:  https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 Hopefully this helps. Please let me know 

 

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‎12-29-2019 16:57

‎12-29-2019 16:57

Hello and welcome to the Fitbit Community @Arsondawg 

Hopefully I can help. Most issues with syncing after upgrading your phone is forgetting to unpair your Fitbit Tracker from the original phone. Failing to do so can cause conflicts. If that is not the issue try restarting your Fitbit Inspire to see if that solves the problem. Look here for proper restarting instructions:  https://help.fitbit.com/articles/en_US/Help_article/1186

 

😃 Hopefully this helps. Please let me know 

 

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‎12-29-2019 17:57

In response to SunsetRunner

‎12-29-2019 17:57

Thank very much, syncing now 

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‎12-29-2019 18:01

In response to Arsondawg

‎12-29-2019 18:01

Fantastic @Arsondawg! Happy Stepping! 😃 

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