iPhone 5s cant sync with my Alta

[JJ1329]

My iPhone can no longer find my Alta. 

This has been an ongoing problem for over a month. I have tried EVERYTHING but nothing works. 

I’ve been in contact with Fitbit and they’ve done nothing. 

Does anyone have a solution? It’s so frustrating. I use my Fitbit to alert me if calls/texts at work where I’m not allowed my phone. 

[SteveH · Accepted solution]

Was one of the things you tried a restart of the fitbit using the following procedure?

https://help.fitbit.com/articles/en_US/Help_article/1186/

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

[JJ1329]

Thank you so much it’s solved the problem after a month of trying everything else!