new Fitbit flex

[kelzzie]

I need help, I can't sinc my new flex to my iPhone 5s!!
it's new and I'm a new customer and only got my Fitbit today!!
please help!! 😩

[DerrickS]

Hi @kelzzie and welcome to Fitbit! 

I'd recommend using the replacement setup instructions listed here to pair your tracker to your already existing Fitbit account.

This should get you back on track, but let me know if you have any additional questions.

[kelzzie]

hi, I have done this many times and my phone still can't find the device, I thought this would be easy!! 😕

[kelzzie]

when I tap my Fitbit flex all the lights come on and then it goes down to one light then off completely, is this right?!!

[MarreFitbit]

Have you tried restarting your Flex? By any chance, do you have any other mobile device you can set it up with? Have you tried using a computer just for the set up process? When trying to set up your Flex on your iPhone 5S, are you getting an error message or so? 

We'll be around my friend @kelzzie! 

[kelzzie]

yes I have tried on everything, iPhone iPad and laptop!!
still can not trace my fitbit!!
I think I have wasted £60 on something that doesn't work, I think I will try and take it back to the shop!!

[MarreFitbit]

Thanks for trying the suggestions we provided @kelzzie, My best suggestion would be to get in touch with Customer Support directly so they can do a deeper investigation.

When getting in touch with them, don't forget to mention all the steps you've done so far to avoid getting the same ones.

Don't give up yet, you'll be in good hands!