03-13-2016 16:15
03-13-2016 16:15
Answered! Go to the Best Answer.
11-05-2018 06:58
11-05-2018 06:58
Hello @jtaylorewu, I hope you're doing well, thanks for joining the Fitbit Community.
I appreciate your participation in the Forums and for sharing your feedback. We really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and as you've noticed, our team is working on this issue, which is why the put on a banner on top of the screen. Once our team has more to share about this situation, they will make sure to post it here in the official Forums.
Thanks for your patience and understanding, have a great day.
03-31-2019
15:01
- last edited on
04-02-2019
09:17
by
MarcoGFitbit
03-31-2019
15:01
- last edited on
04-02-2019
09:17
by
MarcoGFitbit
hi! The problem is still not solved! We moved the clock to summer time in Europe today and none of my workouts or activities today show! Everything is tagged with “no data available” - even after I reinstalled the app, restarted etc! I saw that problem was reported back in 2016?! Guys, it’s 2019 and you still haven’t solved it?! I bet apple watch doesn’t have that problem and if it had, they would have taken the time to solve it!!! I really do hope you solve this ASAP and that next year those still keeping with your brand and not switching to apple or Samsung will not have to face it again. Disappointing!
Moderator Edit: Format.
04-01-2019 03:32
04-01-2019 03:32
Same here. Two sessions from yesterday with «not enough data available» even though the watch kept track of all the necessary data during the workout and treadmill session.
04-02-2019 09:21
04-02-2019 09:21
Hello @SunsetRunner thanks for joining the conversation. Have a warm welcome to the Fitbit Community. It's nice to see you too @milalilu I hope you're doing well.
I appreciate you have taken the time to report this situation to us. I would like to thank you for letting us you've already tried to troubleshoot this issue. At this moment I would like to ask you to update the Fitbit app to the 2.91 version that was recently released. Then sync your Fitbit device again. If you're still seeing the "No Data Available", please force-quit the app and open it again.
Thanks for your patience and understanding, give these steps a try and let us know the outcome.
11-03-2019 06:03
11-03-2019 06:03
Appears that it has happened with the change of clocks. Getting the same issue described back in March. Any ideas on what the fix is? Restart / Reinstall / Resync? Or wait a day?
03-29-2020 01:16
03-29-2020 01:16
As this has just happened to me and it's also the day the clocks go forward I imagine it is related, but why?
You replied in 2016, and it's still happening in 2020.
Strava didn't record my run this morning either as an "unknown error occured"
Hmmm..........
03-29-2020 05:03
03-29-2020 05:03
Same here! Must be related to the clock change but can’t believe it’s been an issue since 2016 and it’s still not fixed!
03-29-2020 09:32 - edited 03-29-2020 09:33
03-29-2020 09:32 - edited 03-29-2020 09:33
03-29-2020 14:36
03-29-2020 14:36
Just found this thread. Clocks went forward last night and today my Fitbit is saying not enough data available when showing sleep and exercise stats. Is there still a problem with the app?
03-29-2020 14:37
03-29-2020 14:37
03-29-2020 14:50
03-29-2020 14:50
03-29-2020 21:57
03-29-2020 21:57
Mine did eventually provide the data, but showed my max hr at 53 for a 4.5 k run!
I'll see how the next one goes, I expect it will be fine.
04-04-2020 22:19
04-04-2020 22:19
Guess what? It’s April 2020 and it’s still happening... Same case of Daylight Savings in New Zealand and my workout has “Not enough data available” for Heart rate and Calories burned.
Quite shocked this hasn’t been fixed in over 4 years...
04-14-2020 08:00
04-14-2020 08:00
Has anyone resolved this data issue. I saw several posts from March. Mine just started this today. I went for a walk this morning, read the results on my Fitbit when I got home, finished the workout. When I looked on the app, part of the workout is showing, the map cuts off half way through the walk, the time for the walk is correct but I don’t think the amount of steps is and none of it is included in my daily activity. I have restarted the Fitbit, checked for updates, etc. but nothing has fixed the problem.
04-14-2020 08:03
04-14-2020 08:03
No resolution for when it happened to me but it only happened the day of the clock change and then started working again the day after. Those results were never corrected but its working fine now.
04-14-2020 08:05
04-14-2020 08:05
Thanks for the feedback. Maybe mine will just start working correctly tomorrow. I sure hope so. The only thing that was different is that on Sunday it does completely and I didn’t charge it until yesterday. Wouldn’t think that would affect it but that’s the only thing that’s been different.
04-19-2020 07:14
04-19-2020 07:14
I finished a cycle ride 2 days ago and it logged everything fine, burning 500 calories and logged all my heart rates.
I did the same ride today and said I burnt 100 calories with no heart data?
Am I doing something wrong? I don't understand how it can differ day to day. Really annoying as it's only 3 weeks old
04-26-2020 10:17
04-26-2020 10:17
This is happening to me too today, it's the second day of using this expensive device and already running into bugs. Completely unacceptable and it goes to show how serious Fitbit are taking this problem. Allocate this to your software people and sort it out.
04-26-2020 10:19
04-26-2020 10:19
I managed to get this fixed!
You have to wear the Fitbit on the actual ball of your wrist, or slighter past it.
I started to do this 5 days ago and have had reliable data since
05-14-2020 04:56
05-14-2020 04:56
2020 and still not fixed. Just bought this thing a week ago too. I think I'll end up returning it because it looks like this issue has been going on for years with no fix. Doesn't sound like they actually support the devices once you buy it. Definitely not a good look for the company.